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MIA Radiology

  1. Camberwell
  2. Camberwell Doctor

Reviews, get directions and contact details for MIA Radiology

MIA Radiology
"I-MED Radiology network is Australia’s largest medical imaging network with clinics located in capital cities and regional centres around Australia. Our clinics offer a comprehensive range of imaging examinations including x-ray, CT, MRI, nuclear medicine, ultrasound, PET, cardiac imaging and interventional procedures. The hallmark of our service is our commitment to high quality, expert care. We strive to be the provider of choice, consistently delivering high quality healthcare to every patient, every time. It is this commitment that makes us the provider of choice for more specialists, GPs, hospital and allied health professionals around the country."
Address: 566 Riversdale Rd, Camberwell VIC 3124, Australia
Phone: (03) 8808 7000
State: Victoria
City: Camberwell
Zip Code: 3124


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews
Today I needed a CT scan and we had the pleasure of dealing with the lovely Lynette at reception. She was understanding and a pleasure to deal with when the reception was full and very busy. Some people are made for their jobs - the technician Martin is an amazing human being who was so kind, gentle and considerate, and funny to boot. I cannot thank all the staff for their thoughtfulness and professional assistance. Highly recommended.
I had a horrible experience here this morning and I’m not one bit surprised by the bad reviews I’m reading. The receptionist I had the unfortunate pleasure of dealing with was rude and condescending. I had a morning appointment for my just turned 4 year old and was advised on a few occasions not to feed him 4 hours prior as he was going for an ultrasound. I prepped my child for this and he was totally fine to have a delayed breakfast. I then had the receptionist give me a lecture on how I should have given him something small to eat . The lady who was performing my son’s ultrasound was amazing and so empathetic and kind. I will at all cost avoid this place in the future due to the receptionist.
I had my ultrasound appointment yesterday. I left on time for my appointment however didn’t realised that I took the right tram but in opposite direction. I realised and got off the tram and took the right one. I was definitely gonna be late. So, I called them and explained the situation and asked them if I have to reschedule. She double checked with the staff and said if I was there by 2:40 it shouldn’t be a problem. I got there at 2:41 I swear to god. The receptionist was helping other lady so I stand behind her and waited for my turn. When it was my turn it was 2:43, I told the receptionist that I called saying I was running late, but she told me you are 5 mins late so you have to reschedule. The receptionist was very impolite and non-friendly and rude. I was in pain that’s why I booked at camberwell as it had the earliest appointment available. So basically, I took a day off from work, traveled more than 2 hours up and down for nothing. I hope they don’t do the same thing to another patient. Never in my life going back there again.
The culture is unethical and they treat bulk bulking patients like pedestrians. The X-rays were incorrect and bleached, no detail of fall area listed on 2 referrals. Two Doctors, a Chiropractor, a Nurse and medical support could not get results they could treat against or their cooperation and the report says suspicious fracture. What is suspicious is that they couldn’t find the fracture due to their operator not imaging the area specified in the referral otherwise the report would have confirmed the fractures. Further to this their lawless act of taking government money Medicare and not caring about lives and the consequences. I spent 2 days in hospital due the trauma and incorrect imaging. Left in agony for 10 days. They are callous and inhumane. There should be a government inquiry.
Receptionist doesn't sound very polite and friendly. Sounds like she is more professional than our GP when the GP clearly said the issue is an urgent matter and she simply said NO It is not. If you don't have a spot available, that is fine, just say so - we all been through times when we are short staffed. But we don't need YOU to determine what is urgent and what is not.
Reception staff incredibly rude and incompetent. Online booking system is a joke, my referral was sent in with my appointment, but no one bothered to actually look at it. Took the day off work and turned up to my appointment to be told that I had not booked correctly and it was my fault they are unable to perform the entire procedure. She offered for me to get the ultrasound portion of the procedure $250 and come back again next week for the remainder plus another ultrasound $500, why on earth would I pay for it twice? Her tone and manor was incredibly rude, speaking to me as if I was stupid. She argued with me about whether I had procedure previously, I had, at the same clinic, and only 2 years ago. Last time I thought the doctor and technician were fantastic so was happy to make the drive expecting a similar experience - after speaking with the receptionist this time I will not be returning to any i med again. Medical receptionists need to remember that there are people who are sick or in pain coming to this clinic, and they may be quite fragile, the receptionists are not medical at all and should remember that.
I-med radiology Camberwell - Thanks to the owner for the response. All is forgiven as my appointment today was successful professionally and politely without issue. The secret I believe is to take all your paperwork including the appointment confirmation. And to book as early as possible. ----------- Complaint removed. Perturbed at the time. But everything worked out.
Disappointing customer service where appointments get made and cancelled. Both parents come for our daughters scan. Only to be told only one parent can attend because of covid. Handy if they told us prior so I didn’t take time off work.
I was offended and humiliated when I attended MIA in Camberwell today. The receptionist kept us waiting in line, despite the fact that we my children and I were the only ones in line and did not apologise for keeping us waiting. Although we had a 3pm appointment, we watched patient after patient go in and we were left waiting. When I enquired about the wait, I was told we would be in next, but still patients went in ahead of us. When I asked again I was told it was because I was a "walk in" patient, which was absolutely not the case because we had an appointment. So not only are the reception staff rude, but also incompetent in taking the appointment bookings over the phone. I am just disgusted with the way we were treated by the reception staff today.
the reception staff was not friendly, talking very fast and did not seem to care. yes, sign in and go away! one of the radiologists was very pushy when i got changed, i did not even have the time to put on the gown properly and had to walk outside with my gown opened at the back!!! She kept asking 'are you ready are you ready are you ready are you ready are you ready are you ready are you ready ' and she opened the curtain and looked inside when i got changed. Does she enjoy seeing people get changed, only with underpants on? Gee...how can this institute even exists to provide this service, a service that is so important to people's health? Patients are in pain when they come to your place. tone it down and enough is enough. Please treat patients with the basic respect!!!!
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