Medicare

Around half of the employee's are under-trained and dismissive. Call instead! This is my regular Centrelink and I have had my fair share of good and bad experiences. Sometimes employee's are really helpful at explaining and assisting. But other times employee's can be absolutely terrible. I have witnessed employee's talking about clients in a bad light a few times and some comments were quite rude. There have been multiple times I've seen someone and they've said that files are missing from my account despite other employees being able to locate them. It's gotten bad enough that I end up bringing a printed copy of files with me each times for example, proof of study or independence. There have been a Countless amount times where staff have provided incorrect information for example I said that I'm studying and they providing me rates and thresholds for jobseeker., Timeframes to be considered independent., Rates for my payment. There once was a time I was told by an employee that me and my partner would loose $1.10 for every $1.00 I earned and that I should not work since I'm on youth allowance and that "youth allowance is for study and not work". I was accidentally placed on jobseeker WHILST studying and I was given nearly 30 hours a week of jobseeker obligations. I will however admit that this was corrected immediately once I raised that issue. There was also a time I was attempting to submit a document and it took months for the application to even be added to my account. During this time no follow up was issued until I was one month away from loosing my current payment The overall attitude for that certain half of employees can be described as "get people in and out asap" in these cases it seems like they direct us to do everything online and dismiss our concerns to hurry us along. I would suggest calling Centrelink wherever possible as I have never had a bad experience with the people on the other end of the phone and they're always so lovely. They are always so much more experienced and willing to help and explain compared to the half of staff members.

I was assigned to this branch since moved home. Since then, too many mistakes. I uploaded my rental contract to get the rent assistance, but they cancelled rent assistance, had to call them to correct it, it happened again this year after uploading the new agreement, they are really not professionable.

I'd like to given special thanks to Ike for his patience and determination in getting my pension payments reinstated after they had been mistakenly cancelled. After spending months seeing and phoning others trying to get the matter resolved, it wasn't until I went and saw Ike that real progress was made. Thanks so much again Ike. Robin on behalf of my mum Maria.

I went to centrelink today as I needed to change some details to my medicare card. All the staff I saw were lovely, helpful and efficient. I waited a short amount of time and was very satisfied with the experience.

I am 68 years old and I have never interacted with centrelink before this past 2 weeks and having read the comments was dubious to say the least. The interactions I had with all the staff ranged from adequate to fantstic. One greeting on the 3rd morning was so good and happy I had to ask what she was on as I wanted whatever was making her that happy. her answer "life". Can't beat that for service in my book. Where they get the star ratings from I don't no but it can't be from anyone who went to the same place I did.

i have been affected by the recent floods and have been trying to get the 13 week flood allowance for flood affected people but not yet to recieve one cent and i have called the phone number only to get a computer who asks me questions only to be told cannot help and hangs up on me. i am currently stressed with no income and some depression i wish they could use humans to talk not computer generated voices which have no compassion or empathy just totally wrong

At ground level. I had a fast and simple experience today after I arrived there early.

I went to there today my wife asked to guy if he can quick help us on computer just a quick look but he said sorry we can’t help because of the lockdown,it’s his job to help somebody if it’s lockdown they should be close but he was just normal taking with other guyjust pass the time no social distance no face mask. But there was other lady staff helping somebody on computer and she also helped us. She was smiling and happy on job. Thank you for help us.

Went here yesterday 15mins before they closed and had the best customer service I have had in a long time. Wasn't rushed through what I went in for and got all my problems solved. Thank you to the front lady who welcomed me as I walked in. And thank you to the two ladies who helped me link my Medicare app.

Waiting time was poor. I was expecting an hour at max but no more, had to leave to run errands. Given the amount of office desk available only a hand full were occupied. Went later in the afternoon at Toowong - I was in and out in 20mins.