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John Cootes Furniture

  1. Fyshwick
  2. Australian Capital Territory Furniture Store

Reviews, get directions and contact details for John Cootes Furniture

John Cootes Furniture
Address: 163 Gladstone St, Fyshwick ACT 2609, Australia
Phone: (02) 6181 0656
State: Australian Capital Territory
City: Fyshwick
Zip Code: 2609


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Product is good for price we have paid. Customers service is very good. less information regarding the product delivery and assemble as stated it was simple but after opening the pack we came to know that we have to assemble leg of sofa by drill. And the staff in the store of Canberra have to improve their attitude and behaviour to the customers. They behave like a boss and as if they are giving the sofas free. Improve your staff behaviours. This will be my first and last product. No free delivery and not assemble free. Now we are stuck with the sofa. Don’t know how to put the legs of sofa Hate John coots furniture
Great Friendly Staff at the showroom, bought a beautiful modular lounge, delivery was fast and efficient! the only issue i have with the delivery is why didn't they take the Plastic that the lounge was wrapped in?? now i have plastic that wont fit into a normal household bin and taking up room in my backyard!! Last company took all the rubbish with them! Besides this issue its perfect and delivery was prompt!! will recommend to anyone but maybe look into the rubbish removal when delivering! Thank you :
Friendly staff at the store, the most expensive delivery, longest time to get it delivered comparing to the competition, assembly of the furniture not offert by the store not even for a fee. Bought one big office desk the other week, needed 20+ working hours to assembly it, the plan provided was useless, quality of furniture bad. First and last time at John Cootes. Friendly staff, but everything else decades behind the competition.
I have visited the store yesturday with my family and two years old daughter but were disgusted by a sales person who was relatively quiet senior there, when i left my daughter on the small bed which we were interested in buying for her, she shouted loud very rudely from far in store, in front of other customer who she was serving, to remove our daughter from bed. We felt very humiliated and left store immediately, i have given more than $10000/- business this year, along with my cousin as we have built two new houses in Canberra and bought many things but apparently John Cootes wouldn't care much about customers any more as they are closing down. Two years old girl was not going to damage the bed and in the same store and many other stores in Canberra we have seen many times people sitting on beds before buying them. Although John cootes is closing Canberra business but it will never have any business from me and family members in future even if they operate with different name. This incident happened on 22nd August 2018 around 1pm.
Absolutely worst company I have ever dealt with. I have held back from writing a bad review hopeing to resolve the issue with the company but it seems they don't care about there customers. I am still waiting for my couch to be replaced for the second time after the first two sent to me have been damaged. This has been going on since may 2016. Every time I call them they give me some excuse about how the person I spoke to last said or did the wrong thing by telling me incorrect information. You would expect when you spend 2.5 grand that they might look after you AND you would get an undamaged lounge. But this has not been the case. If you choose to buy anything from this store do not buy a royce w chaise they have an issue with the way they pack them which ruins the suede, I'd be confident that anything they do in suede will have this issue just hope that you never have to deal with there useless customer service. Will be taking this issue to fair trading.
Tried calling the fyshwick store for over a hour, no one answered. I had been waiting all day for a delivery that didn't show up. Will be going into the store tomorrow to cancel my order and get a refund . Lost a customer. They don't even deserve a star.
Just went in. Was greeted by a lady apologising for the mess as they had some lights fixed. Walked into the bedding section, a guy said a half hello then walked off. I pondered for awhile in the bedding section but no one bothered to ask ou'd i needed help or have any questions in which i did but can't be bothered looking for someone. The shop had no other customers in the store at this time. Very poor service
Great furniture , good quality , lovely big showrooms , and lots of help from the staff ... I was so impressed I purchased a lounge suite from them without even looking at the other stores !!
Big thanks to Erica and the friendly team last Saturday for helping us find our dream couch! Team was very helpful and accommodating, thank you all again!
Friendly staff are helpful and not pushy. Very refreshing. Big thanks to Erica for helping me with my shiny new couch! :D
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