JB Hi-Fi

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Address: 509 Burwood Hwy, Wantirna South VIC 3152, Australia

Phone: (03) 8841 7300

Website

State: Victoria

City: Wantirna South

Zip Code: 3152

Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

Had a great experience here. Customer service in-store were super friendly from staff who helped me find the product I was after to the check desk. Thank you and keep up the awesome work!

I had a disappointing experience at JB Hi-Fi today. I purchased a screen protector and asked for help with installation. It was installed twice, and both times it was done poorly bubbles and misalignment.nnWhen I politely asked  if they could help fix it he said  “you asked for a favour” and that installation is not their job. The tone felt dismissive and unprofessional, especially after the previous attempts were unsuccessful he was very rude.nnI understand that installation might not be an official service, but after two failed attempts, I expected better customer care or at least a more respectful response.nnOverall, the experience was frustrating and disappointing. I would not recommend going to this store

Staff are rude and thanks to that got way better deal and better service at a different shop with staff that are professional and polite.nI highly sergest not going to jb hifi.nGood luck to ya if you do

Jb hi fi have now moved their location inside the centre,still well stocked close to outside shop size I would say. It’s always good to visit in-store to better understand the in and out of what you are after, today I was shopping for a new pc , store assistant Aidon answered lots of things very quickly and helped me better clarify which system best suited my application 5 stars service all the way

JB Hi-Fi Wantirna South - KnoxnVisited on 4/8/2021nnTime to check out what's new in the computer / tablet market. Since Victoria is in lockdown, it is expected the shop to be very quiet. In fact, all the shops and restaurants in Knox O-Zone, where JB Hi-Fi is located, is rather lifeless.nnIt is a typical JB Hi-Fi store, bright, with plenty of floor stock including very large screen TV and computers and accesories.nnI explain to my wife various computers including laptops and 2-in-1 laptop tablet combo on display. We cannot see any Samsung tablets in the area, so I ask one of the sales staff where they are. He points to the direction of the display area.nnWith hardly any customers in the store, I feel that the staff could provide us with much better service, by taking us to the spot. Even though I may not need the extra attention, he should have asked a few more questions to find out our requirement, and demonstrate some marketing skill.nnThere are not that many Samsung tablets on display. It could be that many have been sold and not replaced.nnI reckon the staff need to pay more attention to customer service. They should not assume the potential customers know exactly what they look for, or have enough knowledge of the products, or understand the capability of the product.nnFurthermore, there is not a need to have two people standing near the exit chatting away.nnIn short, I do sincerely recommend JB Hi-Fi conduct some staff training in customer service and marketing.

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Reviews, get directions and contact details for JB Hi-Fi

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