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Reviews, get directions and contact details for Hornsby Ku-Ring-Gai: Emergency Department

Hornsby Ku-Ring-Gai: Emergency Department
Address: Palmerston Rd, Hornsby NSW 2077, Australia
Phone: (02) 9477 9530
State: New South Wales
City: Hornsby
Zip Code: 2077


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
We went to Hornsby ED Friday evening at 6.30pm with a painful&crying baby and was immediately seen by Triage and the doctor soon after. We came home at 8pm with such relaxed feeling seeing our baby is back to herself, we even got a call from the doctor checking how she was going when we back at home. Caring, professional - we are so grateful for all the reception staff and the doctors!
For ED, please go elsewhere. I had the most horrible experience here. Incompetent and dismissive medical staff doctors & nurses. I had a severe reaction to a pain medication, where I had uncontrollable stomach spasms and ulcer, pain so severe i had trouble breathing. I needed several shots of morphine to calm it down. The ED doctors and nurses dismissed my cry for help and my explanation of the possible cause of this pain. I told them i had this kind of severe stomach ulcer before, same symptoms. Without even testing for this, they dismissed me, the patient, saying it can't be a stomach ulcer as i could not have reaction/side effects to pain meds, when in fact it was. They kept doing unnecessary test for kidney stone. As they never bothered to test for stomach ulcer as I told them they should and did all other unnecessary tests, they couldn't conclusively state the cause of my pain IT WAS STOMACH ULCER!!!. They actually concluded it was severe constipation and sent me home after 8 hours of holding me in ED, so many unnecessary blood tests that gave me bruises all over my arms and feet one of the nurses can't even do this right, she kept patronising me by claiming constipation was my problem when she was absolutely clueless. i was dumbfounded when they tried to convince me all will be good once I go to toilet and empty my bowel, and sent me home with movicon for constipation! I don't have constipation. Doctors and nurses here need more training in basic patient care: listen to your patients! So presumptuous, arrogant and downright incompetent. I told my GP of this horrific experience and he told me ED should be avoided if possible. They display this kind of medical incompetence frequently and treat patients like we are idiots. I will avoid coming here for any medical treatments in the future, especially their ED.
ANOTHER!! Woeful excuse for a hospital. Some of the front desk receptionists would be better with a back room job. So far I have wasted almost 9 hours waiting! To see a doctor. Still haven’t! REMEMBER!! Don’t waste your vote on a useless politician!
Very rude behavior by the lady on the reception. She has no empathy how much you are in pain. She talks badly with my patient. I came with my patient of severe ear pain and waited for more then 3 hours. Only blood pressure was checked and never been called up by the doctors. Pathetic place in the name of emergency department. Believe me this is not at all ED. Non competitive staff. I would have give -10 star for this hospital.
Had my partner in the maternity ward. Had nothing but great midwives and doctors to help us the whole way through. Plenty of nice and caring people around to help. Would recommend going here any day. Thanks for all your help again.
People nice and friendly. However people before they have a covid test negative they leave people outside in the cold a win where the symptoms of maybe other viruses can get worst. You come to emergency because you are not feeling well!… I am a bit confuse is the problem with Covid worst that flu? Because so far we had few influenzas worst than when we had COVID. Are they just calling COVID to everything?... So it is ok to test negative what I’ve and feel flu symptoms and go inside a waiting room? As soon as test of COVID is negative? So far feels like the flu season and other illnesses are worst than COVID! Maybe I just missing something here… wait out in the cold and win for 4,5 hours so you get worst that is ok… I wonder why people is getting more sick…so better Influenza COVID etc facilities need to be built. This is crazy to see and experience.. somehow all the COVID drama is not making sense… if test negative you can wait inside even if you have other flu symptoms and if you do not have the test then get worst outside ‍. Keep telling people with vaccine things are better but still if you have all vaccines you are still outside. Also the vaccine supply to protect but things keep on getting worsts and the vaccinated people still need some treatment. I am definitely not anti vaccine but all this is just no logical… people need to question even hospital staff etc..
Great doctors, terrible receptionist. We took our 12 months old baby to the ER, I arrived later than my wife and daughter because I was looking for a parking spot. Our baby was screaming from the top of her lungs just behind the door next to the reception. I explained that I'm the father and I need to go in. The receptionist just kept saying "Sit, Sit" as if she is talking to a dog and she kept raising her voice, I asked her not to yell at me and while she was yelling she replied "I am not yelling at you" so I sat down impatiently listening to my daughter's crying so I knocked on the door and the doctor opened the door for me. Later, every time I passed by, the receptionist kept starring at me as she want to intimidate me . I just wanted my daughter to get well so I didn't stay and argue. But I cannot stop thinking about it. You have to be a psychopath to treat a concern parent like that. How about a bit of empathy and courtesy? She was an older lady. I hope I don't have to deal with her again.
I called the ambulance because I had very heavy breathing with other symptoms al the night… the ambulance told me to not take my slippers or sweatshirt because they will get me back home. However, at the end of my treatment the nurse said there no transportation available to you now, so call your wife who has covid also cannot drive after telling the nurse more than once my wife cannot drive and it will be illegal to tell her to drive if she can’t, the nurse asked me to call a neighbour or Uber or taxi to pick me up from the hospital WHICH would SPREAD COVID IN THE SOCIETY more. Guess what ‍I found two ambulance in front of the hospital. Careless and reckless stuff.
Very bad experience No marci, support, empathy or kind treatment and that’s happened from first moment with the ambulance till 99% of nurses . As I see, most of Asian and middle Eat ppl have most of the negative reviews which makes you think ,,, do they mean that only to Not white ppl?!!!
Ray in triage was horrible. I came in horrible pain but I was very understanding about long ED wait times. Ray spoke so fast I could barely make out what he was saying. Ray didn’t ask anything about my pain. Didn’t want to give me any information to reassure me or guide me through the upcoming process. He treated me as if I was not a person. He had no bedside manner. The worst kind of person to have as the first point of assessment for people in the ED.
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Directions to Hornsby Ku-Ring-Gai: Emergency Department with public transportation


Hornsby Hospital, Palmerston Rd 180 meters
575
9091
9099
Palmerston Rd Opp Hornsby Hospital 200 meters
575
8021
8029
8091
Jubilee St Before Spurgin St 220 meters
575
8021
8029
8091
Jubilee St at Herbert Av 230 meters
575
8006
Northcote Rd Opp Balmoral St 240 meters
575
8021
8029
8091

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