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Hornsby Ku-Ring-Gai: Emergency Department

  1. Hornsby
  2. Waitara Local Government Office

Reviews, get directions and contact details for Hornsby Ku-Ring-Gai: Emergency Department

Hornsby Ku-Ring-Gai: Emergency Department
Address: Palmerston Rd, Hornsby NSW 2077, Australia
Phone: (02) 9477 9530
State: New South Wales
City: Hornsby
Zip Code: 2077


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
I find it difficult to understand how this can be called an Emergency Department.nnMy son injured himself at school and sustained a head wound approximately 1 cm wide and 3–4 mm deep, with noticeable bleeding. I brought him to the Emergency Department immediately. We were informed that the department was busy and that the waiting time would be approximately 2–3 hours.nnAfter about one hour, we were called into the waiting area. There were approximately four groups ahead of us. We then waited for another two hours. During that time, a nurse briefly attended to my son and administered Panadol, but there was no further update or assessment. We continued waiting without any information.nnFrom 7:00 pm until 10:30 pm, we remained there. My son was becoming very tired and wanted to sleep. Eventually, after more than three and a half hours of waiting, I felt I had no choice but to leave.nnI understand that hospitals must prioritize critical and life-threatening cases, and I respect the triage system. However, it would be very helpful if patients were given clearer information about expected waiting times. Even an approximate estimate or visible waiting-time display would allow families to make informed decisions about whether to continue waiting, seek care the next day with a GP, or attend a private facility.nnI recognize that emergency departments are often under pressure, but a lack of communication makes the experience extremely frustrating and discouraging. Clearer updates would significantly improve patient experience and transparency.
Shout-out to all the heroes working there today. My son and I had excellent care, clear communication, kindness and calmness on what was a busy and difficult afternoon for the staff. We watched many others receive compassion and prompt help in emergencies. I wish I had kept names to particularly commend, but you all deserve praise and of course better pay and conditions
I went into the clinic feeling very emotional after a traumatic injury to my face, and the ER triage nurse, Holly, made me feel comfortable and calm while assessing my injury. I also enjoyed and appreciated the knowledge, skills, and insights of Dr Amy and plastic surgeon Dr Rosa. The last few days have been heavy for me emotionally, and at times, I've found it hard not to feel anxious or hopeless about my injury. The reassurances I've received from these professionals are words I've taken home with me and comfort me when I begin to feel as though healing is out of reach for me. Thank you for your skills, knowledge and expertise during this difficult time.
Terrible waiting time, even when we went there with our kid 27 months emergency. He had a fall and was suffering from the wound with blood in his face. He was screaming with pain, no one was listening. Had to wait over 4+ hours. When asked what time will it take, as the baby boy was not eating anything, and the pain, the nurses and receptionist was saying “I don’t know”. Very irresponsible answer, bit rude and no priority for kids here in this department of hospital. Make sure you are well prepared to cope of this kind of challenges in future, unless this hospital gets better.
I would like to express my gratitude to all nurses and doctors and the receptionist who helped me when I attanded ED today in the morning with a fractured foot. Yes, the waiting time is about 4 hours, but it's normal, it's the average time in any EDs, not sure why people complain about it. Absolutely wonderful team of healthcare workers, and the ED is clean and pleasant to be in. Thank you again, I appreciate your care and support .
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Hornsby Ku-Ring-Gai: Emergency Department map

Directions to Hornsby Ku-Ring-Gai: Emergency Department with public transportation

Hornsby Hospital, Palmerston Rd 180 meters
575
9091
9099
Palmerston Rd Opp Hornsby Hospital 200 meters
575
8021
8029
8091
Jubilee St Before Spurgin St 220 meters
575
8021
8029
8091
Jubilee St at Herbert Av 230 meters
575
8006
Northcote Rd Opp Balmoral St 240 meters
575
8021
8029
8091

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