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Centrelink

  1. Ryde
  2. Waitara Local Government Office

Reviews, get directions and contact details for Centrelink

Centrelink
"We can help you access Centrelink, Medicare, Child Support, aged care and veterans’ services. You can do most of your business with us online."
Address: 19-27 Devlin St, Ryde NSW 2112, Australia
Phone: 13 24 68
State: New South Wales
City: Ryde
Zip Code: 2112


Opening Hours

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 8:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
I had a few issues with getting a new medicare. I went there Ryde office today not knowing that these things can be only done online and not at the office. The staff could’ve easily sent me away but I cannot believe how helpful they were. They were patient and listened to my request to process it there. They told me they’ll try their best. 30 minutes later as soon I got home I got a call from them with good news that my request has been successfully processed. I’m in completely in shock how quick and reliable their service was. I’m grateful to the whole team. Keep it up
After going through -ve reviews, I went in without any high hope. Day of visit Thursday late afternoon. Not too busy but not empty either. Guard guided me toward the reception, explained the issue and gave CRN to get into the queue. Benjamin came asking for me and then patiently listened to the problem. He helped me sort out the issue and guided for the future. Gave extra information to further safeguard myself. Very friendly and helpful.
The elevator has been out of service for years, elderly people have to walk long way from top Ryde shops using overpass and lifts ..pensioners, unemployed from covid etc and Medicare customers have to que behind the dole bludgers who won't work to get to one desk and only one employee to get advice!
Very rude attitude. I was guided to use the online service to upload my documents. It seemed the upload button did not work online so I approached a lady who was talking to another old lady neat the computer. She saw me coming asking me " are you together? " I said "no" then she immediately said" Then stay away from me. " So ruuuuuuud. I have no-one to help me solve the online issue so I had to line up in the queue to wait for another 10 mins to be served. Very bad experience. Would Never ever go back again. Imagine how they treat the olders, even worse..................
As I was trying to get the Covid 19-Disaster payment I had to submit my application on line!! I tried many attempts and it was utter failure from my end. Therefore I went to the Ryde Centrelink personally to get a CRN number!! The very first day I was in the queue from 2.40 pm but due to the vast number of people in the queue I was not lucky enough to get the access by 4.30pm. So I went yesterday quite early stayed in the long queue and was lucky enough to get the opportunity to be served. There was this young, friendly, helpful lady who was serving me!! Will you believe the moment she started to deal with my matter all the frustration of waiting in the long queues for the last 2 days was disappeared just like that!! Unbelievable. It was nothing else, the amazing, awesome, unique, kind and at-tentative CUSTOMER SERVICE!! Just imagine in this hectic, pandemic time doing such an unique CUSTOMER SERVICE with so much patience and tolerance was truly priceless!! I saw her name tag!! She is non other than JESSICA. We are so lucky, honoured and so grateful to come across staff like her who can make the world more, happier, better and prosper by merely doing her job or the task so efficiently and kindly.Jessica, your service was very much appreciated !! Thanking you.
Absolutely no awareness of tailoring communication channels for different demographics and audiences. My elderly father who doesn't even have a computer had his pension cut off because he didn't respond to an 'email' for more information. This was despite the fact he opted to not receive communication via email. 6 months later and he's had to submit a reapplication for a third time because his application keeps mysteriously vanishing whenever he tries to submit it via this centre.
Worst service. I donot want do enrolment of my child online and went to the office but they didnt let you do it there. You need to fill the entire off-line form and upload that just online.
Terrible experience. The office in which the staff are working in is not an appropriate environment for customers or the staff. Not sure why Management is not doing anything about it, but have already planned to report to a higher Government Authority to terminate the employment of the Manager at this Centrelink for failing to perform his duties.
Excellent front desk service. Jessica was very helpful with my needs and went out of her way to make the transaction much easier for me. It's great to meet such friendly and efficient staff in a gov. department. Many thanks!
The staffs are friendly enough. But their knowledge of gov requirements is lacking. My wife on TR was turned away saying she wasn’t eligible for Medicare, even though the gov stated she was. Went to Burwood centerlink and got that sorted in minutes no question asked. What a Shame
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