Hairhouse Warehouse CBD

Asked for curtain bangs and long layers. Mostly was fine until she started cutting the bangs without even parting my hair or making sure it was straight. I asked her the part it properly but she clearly cut more off the left side than the right. Bangs are uneven, thicker and shorter on the left than on the right. Being generous given she was clearly new to the salon and didn’t know where anything was kept. Girl at the front desk also wasn’t welcoming at all

Terrible! I booked 2 months in advance for both my daughters 7&9 to get their hair done for a wedding. They were super excited. We turn up at 1150am for the 12pm appt and told they ‘can’t fit us in’. We had a booking!!!! They said we’d need to find somewhere else. No help to find somewhere else, no apology and no phone call to tell us before we got there. We are from out of town. This is disgraceful service and no one should ever trust booking here - lest your appt gets cancelled and you are told to walk the streets of Brisbane city on a Saturday to find somewhere that will take you off the street. Unbelievable and undeserving of any business. If this guy in the salon worked for me, I’d sack him. Pathetic non -service. One star because I could give zero.

Staff are very rude. Came in to get my shampoo and conditioner that this brand does stock and I was told to go to mecca as this store doesn’t stock it. I wanted to get pureology shampoo and conditioner. Which the brand does stock. When I was looking at other shampoos and conditioners and a brand called pure I was told that isn’t the brand I want, which I know, but I was looking at other brands as I needed hair products. Not very helpful customer service, would not waste your money on this company.

I came from Adelaide for a wedding in Brisbane and the staff went above and beyond to make sure I was happy with my style on the day. I expected to pay much more for it! The apprentice did such a wonderful job on my hair and I got a lot of compliments for it. The curls lasted for days. Loved it! Thank you.

SJ is so friendly, passionate and above all, knowledgeable! If you’re needing some help to pick the perfect hair styling tool, she’s your girl. No matter how many questions I asked regarding various styling tool manufacturers’ country of origin, technical specifications, warranties etc, SJ had the answers. She genuinely wanted to help and I could see she was truly passionate about educating others to achieve the best results, whilst factoring in my individual hair type, budget and ultimate hair goals. Thanks so much SJ! You’re an absolute gem and a credit to your team

Do NOT go here! Worst experience I've ever had. I paid $230 for a blue/turquoise bob - I got a burnt orange mess see photos - my hair was destroyed by Hayley. When I complained, I was told it would be another $140 - not including the colour - to get my hair fixed. I left in tears with this mess of orange hair and a very insincere apology accompanied by a smirk from Kim the manager.

Been a customer for years , then their phones stopped working still not working walked in to make an appointment was told booked out for the week , no customer service to book me in at a later date , went in 2/22023 , to see if could get hair cut , lady at desk said had 12 o’clock time slot but had to ask hair dresser , hair dresser said she does not cut men’s hair , lady at counter suggested to go to a few barber shops instead , did not see if I wanted to make an appointment in future etc find it disappointing from being a customer to basically told go else where

What a beautiful bunch of staff. I came from Sydney for the weekend and last minute decided to get my hair done. The manager took me in who was so lovely. Every one of the staff were welcoming and beautiful. Thank you you so much guys. Much appreciated

Kirsten did my hair today. I showed her what I wanted she said she wouldn't be able to do exactly what I wanted to as my hair wasn't suitable, but she did such a fantastic job to get close to it. My hair looks so great and I was in such great company with her, Bec and Lewis for my time there. Every other time I've been to another place and shown them what I've wanted in some expensive salon they fail to get me the results I want. And I pay twice the price. I left today with the best hair and wil be back for sure :

Loved the way Kirsten did my hair. She explained every step she was doing. All girls there helpful & friendly. Thank you. Will definitely be going back.