Greyhound Australia, Canberra Travel Centre

Got on in Brisbane to Melbourne, and this is our 4th driver. Driver Collin of the Canberra is the first and only driver to hop on the bus, introduces himself and explains everything a passenger needs to be informed of all the things you need while traveling. It's taken to Brisbane to Canberra and three other drivers before we finally get a driver that fulfills his his requirements to the passengers. COLLIN THE BEST. Thank you for the enjoyable/comfortable trip.
3 7 years ago (24-04-2018)

Travelled from Melbourne to Canberra during the day. The trip is long and definitely more uncomfortable than being on a long haul flight in economy class. For my return trip I travelled at night thinking that I would get some sleep. I had about 2 hours of sleep and felt terrible when I arrived in Melbourne. Seats are too narrow and passengers sits extremely close to each other. I think I'll stick to flying even if it's slightly more expensive!
4 7 years ago (12-04-2018)

Best way to travel to Melbourne from Canberra. Safe & efficient overnight trip.
5 7 years ago (21-01-2018)

Worst customer service of any business I've ever dealt with. Beyond regrettable. Keep sidestepping my criticism, won't answer anything, keep creating new Facebook pages to mask bad reviews. Original review: Dangerously disorganised. Terrible customer service. Kicked out 20+ passengers at 1AM after delaying bus repeatedly and then cancelling their overnight Canberra to Melbourne service (9/10/2017). No help organising taxis or hotels (and they wouldn't let us stay on the bus or at the terminal until the next service). Had to chase up refund myself. They won't answer questions about what happened (the bus and driver were both there but apparently weren't allowed to leave). They won't tell me whether other passengers were offered refunds or whether everyone else had to chase them down too. The WiFi didn't even work. I'd give them zero stars if I could. A month on, still no explanation.
1 7 years ago (13-11-2017)

Mistakenly I booked my ticket from canberra to Sydney. But I had to go Sydney airport. And on the way when I realised I didn't choose Sydney airport as a my destination, I requested the driver to drop me on airport, eventually I cried. But he wasn't happy to drop me on or anywhere near that. He only dropped me the Sydney central. I almost missing my international flight. Only 5 passengers on the bus. Driver easily can drop me any safe place near airport. He didn't show any kindness any humanity. Just forget about any customer service from greyhound only rules.
1 7 years ago (17-08-2017)