Flight Centre Canberra Centre

So disappointed! My partner and I pre-booked Rydges on Swanston in Melbourne for 30 & 31 December 2017. We had just checked into the hotel on 30 Dec and then received a call that my Nana had passed away very unexpectedly. We told the hotel reception immediately and then checked out an hour later when we had organised a flight home to be with my family. I also rang Flight Centre Canberra City Centre to let them know and asked if there’s anything they can do to organise a refund for the night of 31 Dec. Although we didn’t stay the night of 30 Dec, we used the shower so I offered to pay for the first night as I understand cleaning was required. After having to continuously follow up my refund query, and receiving different excuses back from Flight Centre, I discovered they had not contacted the hotel until 5 January when I called them again to follow up my query. Another week later, after following up with them multiple times again, they told me I had to contact the hotel myself because they didn’t know we checked out early. I called the hotel and they have very clear notes on our booking that we checked out early and the reason. Rydges said that if Flight Centre had confirmed our departure at the time we checked out they could have given us a refund. But because it had been a few weeks now they can’t. I called back flight centre and waited for another 2 weeks to get a response - they have refused to refund us any money. I am so disappointed! We will NEVER use any Flight Centre EVER again!
1 7 years ago (19-01-2018)

Checked out, only wish you could look at the brochures from behind the counter with out the need for a consultant to get them...
4 7 years ago (26-04-2018)

Okk
3 7 years ago (27-04-2018)

Good
4 7 years ago (07-01-2018)