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Goodlife Health Clubs Bundall

  1. Bundall
  2. Bundall Gym

Reviews, get directions and contact details for Goodlife Health Clubs Bundall

Goodlife Health Clubs Bundall
Address: 100 Bundall Rd, Bundall QLD 4217, Australia
Phone: (07) 5600 0300
State: Queensland
City: Bundall
Zip Code: 4217


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
I have been to a few gyms during my 15 year fitness journey. Goodlife has to be among the best. The sheer size and amount of equipment is impressive. Not only weights and machines but there’s Reformer, yoga, step, spin and every class you could want.
There are other gyms out there that have some alternative services cold plunge etc but it is the instructors and staff that keep me at Goodlife. Big shout out to reformer pilates instructors, especially Anita and Hannah who are super friendly and ALWAYS demonstrate the more difficult moves prior to the class starting. This is great if like me, the class are visual learners. Massive props to the reception staff as well, especially Sarah who always goes above and beyond her role to help. This is what keeps people loyal and coming back!! Great job team
I had a very disappointing experience with Sarah from Goodlife Bundall. She is by far the rudest person I’ve ever spoken to in a customer service role. By mistake, I paid for a membership at the Bundall gym, but I’ve been attending the Mermaid Waters location instead, as they have a swiming pool — which is important to me.nnUnfortunately, the gym does not accept payments at the reception. This is extremely inconvenient, especially when I have to travel and want to pay in advance to avoid any delays or issues. The only way to make a payment seems to be through phone calls, and when Sarah calls, she is consistently rude, unhelpful, and unpleasant.nnWhen I requested to transfer my membership to the Mermaid Waters location, Sarah told me I would receive a three-month ban. Her attitude was arrogant and dismissive, with no intention of assisting me or resolving the issue. It’s clear she lacks proper customer service training and problem-solving skills, and her approach does not reflect the values or policies I would expect from Goodlife.nnI hope this feedback is taken seriously to improve the experience for future members.
Unfortunately, I can’t say anything positive about this gym. If there’s one thing you take from this review, it’s this: DO NOT trust anything they tell you verbally, get everything in writing. They will deny conversations, shift blame, and leave you with the consequences.nnI trusted their staff member, Alissa, when she told me I could set up a membership for my brother and, if he had to return overseas, I could cancel it through her, as she understood that visa situations are beyond our control. Nearly a month later, my brother had to leave the country. I called Goodlife and spoke with Alissa. She told me the membership was canceled. I asked if I needed to send an email for confirmation, and her response was: “Nope, it’s all done already.”nnThat same day, I saw her at the reception while I was at the gym, and I decided to confirm everything again — and again, I was told it was canceled.nnA month later, I noticed charges on my account. I assumed it was a mistake and called Goodlife, only to receive the worst customer service of my life from their manager, Sarah. Honestly, she should not be in a customer-facing role. She was not only rude and dismissive, but also SO condescending. She repeatedly told me that Alissa never said any of that and that Alissa didn’t even have the authority to cancel a membership The curious thing is that she was very sure of that without even checking with Alissa, who wasn’t on shift that night, as she told me when I asked. I couldn’t even get a full sentence out without being cut off, so I ended the call and tried again the next morning.nnTo my surprise, Alissa answered the phone. I explained the situation, and her response was: “Oh, that’s odd — let me check, as it was canceled.” Then I was transferred to Amy, and after that, I was never able to speak with Alissa again.nnWhile Amy was nicer than Sarah still shocked at how Sarah treats people, she also repeated the same line: that Alissa couldn’t possibly have said that, and that the membership couldn’t have been canceled.nnIn the end, I had to find someone to take over the membership and still paid for a month that went completely unused. I never received an apology or any accountability from the gym.nnMy honest belief is that Alissa made a genuine mistake, but instead of owning up to it, management chose to deny everything and make it seem like I was making it all up.nnBottom line: Do not trust verbal agreements from this gym. Always get everything in writing or recorded. Their customer service is deeply lacking, and management refuses to take responsibility for staff mistakes.
I love Goodlife bundall it is very well run. Everyone is so nice Classes are always on time and all the instructors are super informative.
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Goodlife Health Clubs Bundall map

Directions to Goodlife Health Clubs Bundall with public transportation

Bundall Rd at Pisa Court 150 meters
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747
Bundall Rd at Pisa Court 180 meters
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747
Bundall Rd at City of Gold Coast 400 meters
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747

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