Fortitude Valley Housing Service Centre

I'm homeless living in a small room in a boarding house. I have been waiting for 4 years for somewhere to live and when I visit it's always the same nothing available. Don't get your hopes up for a place to live during this housing crisis.

I rate you with zero because your native speaker CANNOT speak our native tongue and has no time to want or need to understand clients but wants and needs to get paid, those types are usually money ring thieves For instance I'm a mother of seven and grandmother of four I've had the most unforgettable and unfortunate life Does officer O'Reilly and Debbie care? Nope but they cares about their paycheck Enjoy your day

I picked the day to visit when there was a fire drill. Hundreds of people re-entering the building. Initially I thought there was a demonstration. Orderly fashion to the elevators. The staff were terrific and helpful. The service is professional. It was a short wait. I highly recommend them.

Extremely bombastic, aggressive, authoritarian, and plain rude fellow named Rupert or Ruben spoke to me in a way I've never been spoken to before. It was unbelievable. Who he thought he was I don't know. I waited a couple of weeks called back and got same treatment. I hope the senior managers read this. You can't speak too or treat people or customers like that.

useless. no communication from agent for my area. she has both my emails and my mobile phone number. i have been waiting for paperwork since June, Absolutely nothing. she is rude, and does not fully read emails or listen to my needs

I found them to be so helpful. It was such a positive experience to enjoy the assistance and guidance of a well versed staff member.

Massive argument occurring between a customer party and staff. Extra staff were watching the argument unfold to ensure staff safety. I felt unsafe for the five minutes I was there. I left as it was clear that all staff's attention was on the argument, so even if I got served, I did not believe that the staff would be fully engaged with my reason for being there. Unsafe environment at the time I was there

Much work is required to get this service on par with modern expectations. For example, when somebody sends a letter to the office, some form of confirmation of the letter being received is the professional way of doing things, otherwise the sender is left worrying about whether or not the letter was received. In fact communication from this service needs a complete overhaul, there is little to no communication offered without having to phone or email inquiries. Keeping people up to date with their applications will result in less people wondering what is happening and becoming stressed and unreasonable. More individuals manning the phones is needed as there have been numerous times I have had to leave a voicemail message and wait for a response, in some instances not receiving one and having to phone again. C'mon guys, this is a Government run service, please evolve to a better standard.

Re: Cease tenancy "blacklist" databases in Australia Dear X, Why is the RTA responding to a complaint that I didn't send to the RTA? As far as I recall, I sent my complaint to the Federal Dept of Housing, Dept of Social Services, Australian Government who obviously referred it to the RTA because they didn't want to deal with it. I am already aware that the RTA does not have the authority to take action such as decommissioning these databases but the Dept of Housing does have jurisdiction and responsibility to regulate the operation of these companies and protect the rights of tenants. Please explain how and why the complaint was referred to the RTA? It clearly shouldn't have been if the RTA is powerless to act on it. Please send the complaint back to the Dept of Housing, Dept of Social Services, Australian Government or the relevant authority and ask them to respond. p.s. For the record, I would never again go through the dispute resolution process that the RTA offers because it is a waste of time. The RTA is powerless. I've tried it before and anything that ends up in QCAT results in the Landlord taking/stealing the bond. QCAT is a complete farce. Dear X, I also feel aggrieved that my original complaint did not accompany the response. It is not helpful and suspiciously clandestine not to include the senders original complaint. How is the sender meant to or expected to remember the detail of their complaint if it hasn't been included in the response especially when it was sent to a third party organisation? In future, I recommend the complainant's original complaint to be included in all correspondence. As aforementioned, please escalate and arrange an internal review so that the complaint can be dealt with an authority that can act reasonably on the matter. i.e. cease the operation of these tenancy databases in Australia and prosecute any Real Estate agents found to be using them. p.s. This issue is only going to grow in Australia in the future as tenancy becomes more popular and the incidence of abuse of tenants increases.

Service wise excellent, friendly, respectful and caring. Not sure of outcome of application as yet. Its been about 12 days