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Footgear

  1. Carindale
  2. Queensland Shoe Store

Reviews, get directions and contact details for Footgear

Footgear
"Our passion at Footgear is to bring you the world’s most comfortable and stylish footwear from only the best brand names in the industry.Since 2005, we have been providing quality footwear with unbiased, old-school customer service.We are an independent family owned business and our advice is unbiased when fitting you to the right shoe. What does this mean for our customers? We won’t sell you a shoe for the sake of selling you a shoe.At our shoe store in Carindale our staff are knowledgeable and passionate about the shoes we sell."
Address: 2207A/1151 Creek Rd, Carindale QLD 4152, Australia
Phone: (07) 3395 0157
State: Queensland
City: Carindale
Zip Code: 4152


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
Went to Myers for shoes and they couldn’t be more disinterested, then popped into footgear that the difference is refreshing. Knowledgeable, happy to help, smiling. We bought two sets of shoes
Such a pleasant experience being here. I was informed of the types of shoes I could go for and was still able to make my own decisions without feeling a push to sell a certain type. Extremely lovely staff and way better than online shopping!
Great service by Eloise! Super friendly and helpful.
I bought a pair of Frankie4 shoes from Footgear Carindale, and unfortunately they did not work for me. I only wore the shoes around the house, the shoes were in impeccable condition. I returned the shoes within 14 days and was told by staff that I could receive the refund. They then offered another brand of shoes, I declined and as soon as I declined they told me I couldn’t recieve a refund. I was quite upset, I did not raise my voice I was just unsure as to why I was allowed a refund and now because I don’t want to buy another brand of shoe I can’t get a refund. The shoes were expensive! The staff member got security, and I was completely horrified because I’m a small, 21 year old girl, who was not yelling or causing a scene, I was embarrassed and humiliated! Terrible customer service! I reached out yo head office and was ignored! Will never shop here again and will not ever recommend Footgear to anyone
Christian served me tonight at the carindale store and was so lovely and helpful while choosing the right shoe for me. He even offered me advise that I wasn’t aware of; when choosing the right shoe so I really appreciated that.
I ordered a pair of shoes online for my fiance and I unfortunately ordered the wrong size. I exchanged for a size up, got home and realised it was still wrong. After coming back in to get the right size with a proper fitting we finally got the correct size. Christian helped us and he was so amazing and accomodating despite me being one of the most painful customers ever
Big thank you to Julie at Carindale, for helping me get the most comfortable pair of work shoes I've ever had! Arcopedico ballet. Amazing!
Fortunately I entered this shop already having in mind what I wished to purchase. However I feel as though if I didn't, and was looking to try on different shoes, I'd have a hard time doing it. Unfortunately the store was understaffed with only two people on at the time. It was evidently difficult for the two to manage each customer asking for different sizes and so on. One lady even left as she said 'i am in a rush, please just serve me' as the lady working was being constantly interrupted by other customer's requests. The two working however were working the best they could and were still very friendly and helpful. The store overall was well kept and offered a wide variety of styles, brands and sizes. I had no trouble getting the shoe & size I was looking for.
No customer service, I have recently purchased two pairs of Frankie4 and I will never go back again, do yourself a favour and buy on line from Footgear the experience is much more pleasant. I felt like I was a massive inconvenience, I knew exactly what I was after all I needed is for the two ladies senior sales assistants to grab me the right size and take my money....I was ignored for a good 10 minutes with no other customers in the store, this 10 minutes were the longest 10 minutes the in my life as I had no choice but to listed to their stories about rude customers. Well, I’m sorry but maybe you got a bit of attitude from people as you couldn’t be bothered helping them. The only reason why I patiently waited was I really needed those shoes for work and footgear is the only store in Carindale to have them in stock. This is not the first time I received no service, I use to avoid buying from the store if particular staff was working there on a particular day. Great product range with no customer care or service.
Christian! Thanks for your help yesterday in getting me another pair of amazing frankie4 shoes. You provided me with all the information I needed to make sure I had the most comfortable pair of shoes for work. You are friendly, knowledgeable and professional! I’ll be back to you for sure!
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