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Fitness World NZ

  1. Auckland
  2. Panmure Store

Reviews, get directions and contact details for Fitness World NZ

"Importer ,sales and Hire of Fitness Equipment"
Address: 1 B Tainui Road Panmure, Greenlane, Auckland 2010, New Zealand
Phone: 09-570 8962
State: Auckland
City: Auckland
Zip Code: 2010


Opening Hours

Monday: Closed
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 8:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: 8:30 AM – 11:45 PM
Sunday: Closed

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Reviews
Asked and was told bike was 90% assembled, took over an hour to assemble and they were not interested or helpful when I raised the matter. Wouldn't have purchased if I'd known or would have asked for a cost to assemble. They did offer to refund but would have to disassemble and rebox then pay for courier.
Good Machine and effective customer service
Stopped in here today to buy a Spin-bike. The Guy in the showroom was extremely rude about the fact I had a Medical Exemption for face masks, and told me I wasn’t to come in and said the only thing my mask exemption was for, was to make me feel warm and fuzzy. Will NEVER buy a product off a company that discriminates against people with medical conditions.
Asked for part payment of a product and then when it arrived a month late and we said it was too late, and our circumstances had changed. They refused to return our money saying it was a "deposit." I have just lodged a claim with the court. Lisa sales sent rude emails to my wife and I. I would steer well clear of this business. They have no idea how to treat customers!
Never deal with these guys again, was there to collect product and paid for it with an email confirmation in writing and proof of bank transaction. Firstly could not find my physical order in their stockroom and then told me payment hadn't been received so I was going to have to wait for it could take a few hours they said traveled over 40 mins to get it. They ended up being really rude and canceling my order on the spot. I've worked in customer service for over 10 years and could never dream of treating a customer the way they treated me. I had to help a lady with her pool outside the shop as it was too heavy for 1 person and they didn't even offer to help. Waste of bloody time. This business is like a circus run by clowns.
Dealt with Tim, very poor customer service. He could not be bothered helping with anything. I was keen to buy a full set of dumbbells 4kg-30kg as their price was great, however I did not go through with sale as Tim couldn't be bothered with customer service, so I felt uneasy transferring money. He could barely be bothered sending an invoice, and when he did it had little to no information on it. Thumbs down, would not recommend.
I bought both the Squat rack and my 5ft training bar from Fitness World, both products are amazing, the quality is excellent and the prices even better! I highly recommend shopping for your fitness need with them :-
I purchased the Aero spin 3000, it arrived within 2 days, and was fantastic. I then tried to change the pedals, this didn't work out so well and I asked the team at Fitness World what could have gone wrong, they said drop it in and we'll fix it for you, they did this and had it ready the same day, I offered to pay they declined even though it was my mistake. great team, great service and quality equipment.
ordered and payed for a 7ft barbell, got sent a 6ft by accident, contacted them and asked either for a swap or refund to get the correct barbell size and they told me they are shutting down for a short period and if i can wait till they are back i can keep the 6ft and compensation and still send out the correct 7ft to me. Obviously not great being shipped wrong item but they went above and beyond in terms of helping fix the issue. Cheers guys!
Shocking service and extremely rude staff, not helpful at all! When called to discuss a problem with a product instead of offering advice and help they respond with immature comments and demeaning remarks! What happened to customer service? Unbelievable that multiple staff members get away with such rude behaviour on phone and on email! We will definitely be taking this further. My advice is don't purchase anything from this company, definitely not worth saving a few dollars for such something when you get such disgusting treatment!
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