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Reviews, get directions and contact details for Europcar

"Welcome to Europcar Perth Osborne Park car rental agency! _x000D__x000D_Friendly service, new cars and competitive prices are part of our daily offer. _x000D__x000D_Whether you want to rent a car for business or pleasure, whether you need a car city, family or luxury car, a van or a truck, Europcar has the rental vehicle for you. _x000D__x000D_Car and van rental are simplified with Europcar’s online booking on our website or app. Collecting and dropping off your vehicle has never been easier. _x000D__x000D_Enjoy your ride!"
Address: 21 Ruse St, Osborne Park WA 6017, Australia
Phone: (08) 9242 5077
State: Western Australia
City: Osborne Park
Zip Code: 6017


Opening Hours

Monday: 8:00 AM – 4:45 PM
Tuesday: 8:00 AM – 4:45 PM
Wednesday: 8:00 AM – 4:45 PM
Thursday: 8:00 AM – 4:45 PM
Friday: 8:00 AM – 4:45 PM
Saturday: 7:45 – 11:45 AM
Sunday: Closed


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Reviews
Meant to post this ages ago... Was looking for a self drive truck... These guys were the ONLY ones i could find that opened on a Sunday morning so i didn't have to pay for 2 days... cause my move was a Sunday... Also definitely the best rates around...add to that the friendliest staff and also efficient and well coordinated. Will be using them again
This is the WORST Europcar franchise ever!!! Do not book anything here as there is a very very high chance that you will get a call on the day you are due to pick it up and it will not be available, you will hear one of the following * the car/van/truck has been in an accident * the car/van/truck has been overbooked * the car/van/truck has not been returned * the car/van/truck has broken down It has happened to myself and friends many many times You are dealing with a franchise who has no idea how to actually book a reservation and keep the reservation for you! The manager is useless and rude and could not care less if you dare tell him that you are relying on this rental and can not book another one at short notice Believe all the bad reviews because they are correct
Would not recommend anyone trying to rent a car through Europcar Osborne Park. We had an issue with this franchise from the moment with pick up the car to returning it. We got charged an extra day for a mistake that one of their staff member made without our authorisation and when we try to dispute it because we did NOT agree to the extension they still deducted the money from the account we used to pay for the deposit. Even when we tried to explain that this was not in our agreement they just talked over us and said we still have to pay even though they’ve already deducted the money. We were mislead and treated unfairly by them. Also, the $500 bond we paid for has not been returned to our account yet and it’s been more than a week already. Save yourself the time and NOT go here if you’re looking for a rental car. And if you ran into trouble with them, make sure you have things in writing because they just say what you want to hear on the spot but never follow through with them.
Office was closed at 1pm even though the rental car pickup time was confirmed. Told to come back the next day at 7am, which we did, but they didn’t have a car! Absolutely useless, ruined our Christmas holiday. Looking at other reviews I can see others have suffered too. DO NOT USE EUROPCAR OSBORNE PARK.
Have rented light trucks several times and my most recent experience has been great. I rented a truck for 2 days and unfortunately became ill. I returned the truck on the second day just after opening and without asking was refunded the second days fees.
The most incompetent Europcar I have ever been to Truck not ready when I got there had to wait a few hours for it!, another person came in for a van and it was not available to them they told them to come back in a few hours!! They could not have cared less The tall bald guy who I assume might be the manager was rude and unhelpful, I do understand his life long dream was not to work in a job renting cars and trucks but there he is for the rest of his life ...ha. sad
Not the best experience. Service over the counter was ok. Other things were not so good: Took almost 7 days to get my bond refunded. Truck didn't come with the power cord for the lift and I had to move a lot of heavy items. When I called to ask about it, I got fobbed off about it in a really unfriendly manner. The truck, itself felt quite weak I have driven a lot of them in the past, and also made a terrible wheezing noise on the freeway due to the door/window not sealing probably. Wouldn't hire with them again.
I booked a small SUV last April and the young guy that helped me was amazing. Explained the car in detail so I had no problem with all the controls.
They have a lots of extra charges with really high excess fee $5000 for truck doesn't matter your fault or any other driver's fault!! And at the end I received an invoice which by mistake mentioned I had driven 1100km !!! In addition, truck wasn't isolated probably and in rainy day which I borrowed it, some of my stuffs' came wet.
We were allocated a VW T Cross, which served our needs perfectly to explore the coast south of Perth. All staff were very helpful and were happy to share their local knowledge.
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