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Emerald Hotel Gisborne

  1. Gisborne
  2. Gisborne Lodging

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Emerald Hotel Gisborne
Address: 13 Gladstone Rd, Gisborne, 4010, New Zealand
Phone: 0800 363 7253
State: Gisborne
City: Gisborne
Zip Code: 4010


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Reviews
$229 a room. I/we hate getting ripped off. What a dump. We have been fooled by the photos/pictures on the Emeralds website. Our room was very disappointing. It all started with the heat pump, staff from reception were involved, after several attempts and having to use several heat pump remotes, they managed to get it working. All batteries in the tv remotes needed replacing. No kitchen sink, you wash your pots in the bathroom sink. The inside of the fridge was not clean. The room smells. The hotel corridors infact smell. No bedside lamps in our room. Shower curtain was mouldy. Fill the jug/kettle in the bathroom sink. Balcony is dirty. Pigeon problem. Cutlery is still dirty. No tea towel for the dishes. After spending 2 hours in the hotel room and reading the reviews of the Emerald hotel. We tolerated it as much as we could then we packed our bags and returned to reception. We expressed our experiences to the duty manager and we were told we may not get a refund due to our length of stay. We Arrived at 14.00pm and left at 16.00pm.nWe were told to email the owner. Which we have now done at 19.30pm from different accommodation we found in Gisborne. Much better accommodation might I add.nSo we'll see what the owner has to say for himself.nWhatch this space!!
Very friendly and helpful staff and the location was perfect, central and near the esplanade, walking distance to the sea and eateries.nRooms spacious and clean, comfortable beds and linen. Very large bathroom also, clean and well serviced.nThere were pigeons in the pool area but full disclosure I am fond of pigeons and didn’t find this a nuisance.
Loved staying here. The room was awesome, clean, amazingly comfy beds with beautiful clean linen. The pool was a welcome delight with a refresh dip! Lisa and the team are exceptional and only to happy to help!! 5 stars from me and as Arnie said, I'll be back!!
Doesn't seem like this place is ever cleaned. Not sure what they do in the morning when people leave. Inside the room and the whole place was a dark, musty and dirty mess.nThe floor hasn't been vacuumed, food all inside the microwave, coffee plunger had mess all over it, stains on the beds and floor. This was a very expensive stay and they made out it was a better room because it had a river view. Not sure I would want a room looking out over the pool area though as that was as rough as the rest of the place.nFor the amount charged, you'd expect to have somewhere to stay that is clean and tidy!
Wow! where do I begin. There was rubbish and bottles that had not been cleared out from previous guests. The bed was 2 singles pushed together and the whole vibe felt like something out of the movie The Shining. The pool was infested with pigeons and the hotel had such a weird smell. Good location and that was it. I really hope I have not contracted bed bugs as the duvet had stains and I was itchy all night. Save your money and stay somewhere else !
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