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Eastbrooke Family Clinic Doncaster

  1. Doncaster East
  2. Doncaster East Doctor

Reviews, get directions and contact details for Eastbrooke Family Clinic Doncaster

Eastbrooke Family Clinic Doncaster
"The Eastbrooke Family Clinic Doncaster previously known as Serpells Road Medical Centre is a well-established family medical clinic in East Doncaster that provides comprehensive medical care to individuals and families in the local community. Our team of doctors are committed to upholding a high standard of clinical care and participate in ongoing education to maintain their professional standards.The clinic is open 6 days a week and offers onsite as well as off-street car parking. Wheelchair access is available. The clinic has an onsite treatment room providing Immunisation and wound care."
Address: 313 Serpells Rd, Doncaster East VIC 3109, Australia
Phone: (03) 9842 1299
State: Victoria
City: Doncaster East
Zip Code: 3109


Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 9:00 – 11:00 AM
Sunday: Closed

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Reviews
The one star review is not for the Doctors or the Practice - it is for an older receptionist who has been consistently rude both to my Mother and myself for the past two years. Today I entered the clinic wearing a mask that fully covered my face, as I have always done when visiting this clinic. I lowered my mask for a split second and this receptionist loudly and rudely snapped at me in front of the entire waiting room "put your mask back on!". After my appointment when she was taking payment, she was abrupt, dismissive and cold, and continued to have a social conversation with her colleague while serving me. Her phone matter is always extremely unpleasant and if there was a way to book online I would just so I could avoid speaking to her. Personally I believe this receptionist's tone and behaviour towards my Mother and I is racially motivated. Shortly after I entered the clinic, a patient of Caucasian background came in drinking a coffee and was not wearing a mask. This patient was greeted with a very different positive and respectful tone. I have worked in reception and various customer facing roles for over 15 years, this lady is consistently rude, disrespectful, abrupt and completely unprofessional. I am surprised that a medical clinic in a suburb such as Templestowe has employed such a person. If she is unable to be professional and courteous, especially in an environment where there are unwell and sick people, perhaps this is not the best role for her. I was very unwell when I came to the clinic today, I left the clinic feeling worse due to her unacceptable behaviour. I will make a formal complaint to the Practice Manager.
The only clinic I go for my pathology needs. Always on-time. Polite. Efficient. Super-friendly! Thank you so much for your wonderful work!
I attended this clinic for the first time last Friday and was greeted by the rudest receptionist. Being a severe asthmatic, I have an exemption and do not have to wear a face mask as I struggle to breathe at the best of times. Not allowing me any time to show her my exemption, she demanded I wait outside. In saying this, to prevent any issues, I do wear one to avoid instances like this, so I had one on - just not covering my nose. The receptionist needs an attitude adjustment, noone wants to go and see a doctor. Everyone understands your considered a front line worker and would be under a lot of stress but there is no excuse for the way I was spoken to. It's on the news every single day about respecting everyone, front line works especially but patients and clients are also included. Really disappointing!!!!
Very helpful. Have followed my wonderful doctor who is now at my his clinic
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