Discovery

Appalling. Came across their Hasting St store 6 months ago on holiday and fell in love with an item. Unfortunately didn’t get a chance to purchase before we left. Had been holding out for this trip to go back and purchase - as everything I buy for our home has a story of places we’ve been, even though I could get this exact item closer to home and a very little amount cheaper. Went back yesterday and they didn’t have what I was after (same item, different colour bottom) and suggested I go to their Eenie St Warehouse. The two different ladies I’ve spoken to at Hasting St have been lovely, engaging in converstion, asked if I needed assistance and was just in general, nice. Polar opposites when I went to their warehouse and I was the first to say ‘hi’ to whom I assume is the owner. I tried to compliment her and and all I pretty much received back was grunts. I let her know what I was after and she pretty much told me to go around and find it myself. When I did, I eventually asked for the price, she really didn’t know, but silly me, I assumed it was the same pricing as their Hasting St store ($170ish). I asked if she had a measuring tape so I could confirm it was what I was after (making sure it would fit for what I needed it for), and seemed to be such a hassle. Sizing ended up fine and I said I’ll take it. As it was display stock and there were items on top, she asked for me to grab it as she lifted to her items underneath. As I did, it has a sticker on it for $149, I thought, great, a little cheaper than anticipated. When she got it to the register, she pulled $280 of thin air, and I’m like ‘what?’. She stated the small version was $169. This is regardless of the fact that I saw the price sticker and she mentioned it must have come off the other item on it, which is incorrect - it was firmly attached. I was even happy to pay more than the sticker price, up to what they have at their Hasting St store and she said they aren’t that price there. Incorrect again, I was just there. All in all, I walked away from the sale. I would hate to see that item in my home daily and be reminded of her horrible attitude and snarky face. I can buy the exact same item from a beautiful home ware store, closer to home and from staff who are more happy to help - and cheaper too (she was charging almost double to what you could find the exact item for from other retailers). For a store that would rely on a lot of word of mouth, she should definitely step it up a notch on the customer service side. I don’t care of you own the store, you won’t succeed when you treat paying customers like she did. And although it was a cheaper purchase compared to other items they stock, I was planning on coming back for some interior design ideas. Not coming back again.
1 7 years ago (20-02-2018)

Nice furniture, but herendously expensive and the lady was extremely negative and rude!
1 7 years ago (28-09-2017)

It always used to be high end really good quality stuff.I enjoyed the experience and took friends and tourists.but it lowered its image by selling cards with swear words including the f word.no longer refined and elegant but now coarse and vulgar.
1 8 years ago (05-12-2016)

Absolutely beautiful furniture!!
5 8 years ago (27-05-2017)