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Department of Transport and Main Roads Customer Service Centre

  1. Kippa-Ring
  2. Bongaree Local Government Office
  3. Burpengary Local Government Office

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Department of Transport and Main Roads Customer Service Centre
"Visit our website for how to contact us, open days and hours, services available at this location. Questions on this listing are responded to by the community. Answers are not endorsed by Department of Transport and Main Roads."
Address: 70 Beach St, Kippa-Ring QLD 4021, Australia
Phone: 13 23 80
State: Queensland
City: Kippa-Ring
Zip Code: 4021


Opening Hours

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 9:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
I attended this branch in order to have my license renewed and was met by approximately 30 people waiting outside in the summer heat and an additional 30 to 40 people waiting inside, and this was @ approximately 1:30PM. I asked a Staff member at the door what the wait time was and was told between 1-2 hours! When I’m paying just shy of $1000 per annum to register a private use passenger vehicle and pay $.50 per litre in fuel tax I expect a hell of a lot better service than this. Bloody disgraceful!
Even with the huge demand for license renewal services with all the data breaches I was in and out in less than an hour around lunch. I also had a really pleasant customer service person take care of my request. I was expecting it to be a bad experience but was pleasantly surprised.
Big line up outside waiting to be served. Barely moving. No chairs for people who have mobility issues. Insufficient parking means parking in the nearby shopping centre is often the only option not sure the shopping centre would be happy. Just totally unacceptable. I know they’ll use the pandemic as an excuse but if we can all sit next to each other at a football stadium, then why not open government buildings back up? We all pay taxes but are being treated like cattle. I’ve been standing outside in line for 33 minutes and still think I’ve got another 30-60 minutes until I reach the door. And there are elderly people standing here waiting. I did as suggested and lodged an online complaint. The response was typical public service "there's nothing we will do about it". A letter to the Minister for Transport was responded to by a public servant who said that people who are elderly were being prioritised. Not true - the elderly lady standing in front of me had to stand outside just as long as I did. She was in her late 70s. I usually do everything online with Transport but to register a trailer that needed a gas certificate I couldn't. But the customer service officer just rubber stamped the certificate without reading it. Why not allow us to lodge these online too. That seems to be a much better solution than saying "there's nothing we will do"
A total shamble, I have visited this place 5 times in the last month to renew my drivers licence can't do online due to photo requirements the wait time is 45 minutes inside and by the look of the line outside 2 hours, I have been to the QLD police to see if they could do something, waste of time there, local MP another waste of time. I don't have the time to waste. I have rung their HOTLINE and all I was told was to go to a different office, yeah right I am going to go all over Brisbane looking for A not so busy Centre
Went to Renewed my License. There was a long line forcing you to wait outside in a line before being allowed to enter by Security to only be made to wait again from a Ticketed system. Nearly 2hrs waiting. Quite a depressing atmosphere inside and outside the centre. Not a nice experience. Do your buisness Online with them if you qualify, it will be alot faster AND nicer!!
Abit of a wait here but I'm sure it was just timing same old transport department
Not complaining, just highlighting TMR really need to evaluate each customer service stores traffic. Ive been to 4 stores on the Nth side of Brisbane this week and all had no sitting room inside with customers lined up down the street, some waiting hrs in the hot weather. More transactions and items need to be approved for completion online to minimise the excess people traffic and delays at the stores, Its ridiculous.....
This place is a joke. Wasted 2 hours last week to transfer a registration and was sent off when there wasn’t enough information and now I’ve had to come back and waste another 2 hours of my day waiting to be served. Security allocate you a place to sit and if you dare stand up you’re told to sit down. We are all just sheep waiting for our numbers and made to comply. I also cannot believe after being closed for 4 days, the lack of staff that are present.
Refused access to toilets for me with a disability and for another elderly gentleman with a walker. Told to walk over to Kippa Ring shops 300 metres away. Appalling treatment of diabled and elderly. Toilets are on site but locked and only useable by staff. Especially since I fund those toilets and the office as a QLD tax payer. Called local Govt representatives office The health miniter and told to contact my local member. No help. Contacted my local member Chrios Whiting, no response after 4 months, nothing. No help.
The worst customer service no help. Ever. Better service at McDonald's. From a kid then the ladies at Redcliffe. The manager lady. Who was on. 0 out of 10.
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Department of Transport and Main Roads Customer Service Centre map

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