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Cutmore Cottages – Head office

  1. Glenwood
  2. Castle Hill Lodging

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Cutmore Cottages – Head office
Address: 61 Angara Circuit, Glenwood NSW 2768, Australia
Phone: (02) 8824 5901
State: New South Wales
City: Glenwood
Zip Code: 2768


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Reviews
Nice place to stay but bear in mind that if you do not have a car this place is far from the nearest train station. The service is excellent, the rooms are ok. Also bear in mind that the price is also excellent.
8 years ago (28-01-2018)
I work 80+hours a week and was in Sydney for a week. I organised my stay at Cutmore Cottages. What a mistake! I am type 1 diabetic and needs a fridge, which the owner assisted with. She also assisted with moving to one of her other houses which had availability. So far, so good. There was never any communication about check in procedures, or the breakfast that would be supplied.  There was no one onsite to assist with check it around 6:30pm. A male guest was leaving the house, and the front glass door was opened, he actually welcomed me into the house. If the door is open with a man standing in front of it, how is any one to see a note stuck to the door? The owner was contacted immediately. Her first words were "Don't call me after 9pm". It was only 6:30pm.  There was also no prior communication (via email, text or Airbnb inbox) about breakfast, or parking. Breakfast is only served between 7-9, which is too late for me.  I did find some cereal in the kitchen, but milk was not supplied each morning. I washed my clothes elsewhere and hung them on the house clothes line on Thursday morning before work, but was accused of leaving them on the line "for days". I went looking for them within the house and could not find them. I called the owners, who advised they were in another person’s room on Thursday evening. Then on my last night, they popped a parking map under my door telling me I was parking incorrectly.  I did leave a review on AirBNB which was honest, non-threatening and without personal attack towards the owners of Cutmore Cottages.  It was once this was published that I received the email from the owners, thanking us for their first bad review, and stating the check in process was obvious and maybe I lack common sense (amongst other personal attacks).  At no point did the owners wish to discuss the miscommunication, they were more interested in reiterating via email that I have no personality and no communication skills.  As an avid traveller, I could have offered some positive feedback and suggestions for improvement.  A nasty email from the owners of Cutmore Cottages was the last thing I expected to receive.   It saddens me to think that small business owners can be this nasty...hopefully no one else receives such hate driven, horrible emails for simply being honest.
8 years ago (25-10-2017)
Friendly and helpful. Beautiful room with ensuite, and great cooked or continental breakfast. Steve was very helpful and was available for anything and everything we could possibly want.
9 years ago (13-11-2016)
Very poor quality . Very sloppy cleaning . Very unsavoury clientele. Also the owners continually make disparaging derogatory, remarks about the customers they are earning their living from ,, to incoming guests look at spending your hard earned dollars elsewhere
9 years ago (30-10-2016)
Nice lockable room with wifi and own TV. Clean shared eating area and great cooked breakfast.
9 years ago (22-07-2016)
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