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Country Road

  1. Sydney
  2. Sydney Women's Clothing
  3. Sydney Jewellery
  4. Sydney Men's Clothing

Reviews, get directions and contact details for Country Road

Country Road
Address: Shop 2-4, George St , Sydney 2000, NSW, AU
Phone: (02) 9261 2009
State: NSW
City: Sydney
Zip Code: 2000


Opening Hours

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-21:00
Friday: 09:00-18:00
Saturday: 09:00-18:00
Sunday: 10:00-17:00

Update Info

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Reviews
I went into the store on Tuesday as I had bought a pair of pants and the tags were left on by another store. The dark haired lady removed it and wrapped my white jeans nicely. I also bought some Xmas gifts that the lady also wrapped nicely. Her customer service was amazing. Went in today to purchase more and the lady that served me was less than sub-par. Nose upturned and haughty. Blonde haired older woman. Made me feel very uncomfortable shopping there. She needs to take a class in customer service.
Had a faulty item I needed exchanged, and when I realised I’d purchased from David Jones county road instead of the actual store they even called ahead to David Jones Elizabeth street to let them know I was coming and had the new item ready for me to exchange before I even got there. Amazing customer service from both teams and super understanding and kind staff!
The customer service was absolutely pathetic even though the number of staff far exceeded the number of customers. J wasn't greeted or offered any assistance and worse still the staff appeared to be looking down their noses at me...not sure if my expensive down coat was too low brow for them. They best realise that brick and mortar retail requires staff to provide good service. Had I not been buying a present that had been specifically requested I would 100% have left.
Not sure what’s wrong with this store but not what it used to be 2 years ago. I’m shocked with the terrible service on the WW section. Everyone ignores customers and just stay behind the counter and the manager short Asian looking just standing there chatting with staff. Terrible.
***SCAM*** Do NOT ORDER FROM THIS STORE I ordered them twice online very bad customer service, they should notify within 8 hours for collection as the item were available in store on Pitt st At the end needed to go there after 3 days to handle the issue and too mush Trouble at store as well They have only a mobile number and chat window that are not responsive at all
It was okay kind of felt the pressure to buy alot more then im paid for
Terrible customer service! Made to feel like something they'd stepped in! They knew me, but acted indifferent. Incredibly rude! Winter last year, I was exchanging a cream coloured cashmere jumper, for another cashmere jumper in a different style. When the jumper arrived they analysed mine with a fine tooth comb, noticing spots that hadn't been there previously, declaring mine unfit for resale - they then kept mine ie, what was MY PROPERTY in the store for several days, refusing to contact me, or answer the phone when I tried to contact them. I was NEVER apologised to. I was a very loyal customer - a gold member, but I've given up on most of that now* My only option was to contact head office and mention the fact that they had my property, I was unable to talk to them, and we'd made arrangements for an exchange. Since that event, I've lost an incredible amount of respect for Country Road, especially its stores. Staff should know that their treatment of customers has a lasting impression! I prefer to purchase online, but even that has its problems - things arrive sooner when they're shipped from the UK, than when ordered from CR, pandemic or no pandemic. People will always shop online more or less than before COVID-19. Doesn't explain why overseas companies are far more efficient than CR. *See my review of CR QVB
I usually love Country Road and I totally understand the issues they are having with their online orders and have had to cancel mine as it's been four weeks and counting. What I don't appreciate is that there is no click and collect options in Sydney CBD stores and no one answers the phone at Pitt Street or QVB. There is no customer service at all. Very disappointing. Every other retailer picks up their phones! Definitely room to improve.
It’s a great store! They have great service and a brilliant range of products! They have a quiet environment with helpful staff that fill your every need in a store that does the same. Even though it has all of that it has no life. I felt hat something is missing to make it better.
I am a huge Fan of Country Road. They make beautiful, stylish, modern, smart casual clothing and have purchased many items over the years. Their ranges each season are lovely and I find that Country Road clothing lasts, the quality is excellent. Their Jeans and pants especially. This Country Road store is really well set out. The staff are always extremely friendly and helpful with sizing and searching or items in other stores. Great customer service
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