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Country Road

  1. Indooroopilly
  2. Carole Park Shoe Store

Reviews, get directions and contact details for Country Road

Story

Country Road offers modern Australian style for woman, man, child and home.

Address: 322 Moggill Rd, Indooroopilly QLD 4068, Australia
Phone: (07) 3378 9966
State: Queensland
City: Indooroopilly
Zip Code: 4068


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:30 AM – 4:00 PM

Update Info

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Reviews
Staff Samantha, manager god knows how was so rude. I am an employee at DJs so we get a discount at CR. I purchased a sweatshirt for my father that was too small and sadly this was the only store that stocked his size. I called ahead to put it on hold. When I showed up later in the afternoon to exchange it the absolute attitude and manner in which she spoke to me was so rude, as though we were on her way even though we literally get told to go above and beyond for EVERY costumer, besides I wasn't yelling at her or anything of the sort, just telling her what i needed. She then saw my DJs tag on I had just finished work and said not to call to put things on hold as I would stop a "costumer" from potentially buying it???? I told her I hadn't mentioned that I was staff and she said 'its common curtesy'??? sorry? I am still a paying costumer just as much as her, besides making me feel as though it is my fault its just so horrible. Being rude and condescending does not make our costumers feel welcome. I would hate working at this store and hope costumers do not see this specific brand as a reflection of the brand. Costumers are not in the way, we occupy ourselves with tasks until someone needs help and we help them, Not the other way around. Seriously why even bother working at retail when you can't even be respectful to your own workmates.
I work in the centre and I love country road but the Indro one is so disappointing, customer service wise. Literally every time I go in I walk pass numerous team and none are bothered to greet me or see if I need any assistance.
One of the staff is so rude. She let go the checkout bag when it nearly reached my hand and she looked like she doesn’t enjoy doing customer service. When I got home, I realised she didn’t removed the magnetic security tag. It’s a long way from my place to this store and I don’t go there everyday so it’s inconvenient. I love the store, but this staff in particular sets bad example for the customer experience for the store and the brand.
I go across town to avoid this Country Road. Sadly this is my closest one. I went in there to enquire about my late online order and I just wanted someone to check where it was or if it was in store waiting collection. It was refused and they kept saying there was nothing they could do about it. I got back home unimpressed and as soon as I pulled up I got an email that it was in store. Had someone JUST kindly checked at the back, it would save me going back now. It was more that everyone there talk like robots reading off a script. Not the service you expect for the price tag.
Waited for about 15 minutes to pay for one item. I completely understand this is the silly season and that everyone just needs to be patient. It is the attitude of the team member that I have an issue with. Samantha who served me at the counter called out “Come up here” as soon as she was finished with the previous client. I would have expected some sort of an apology for the wait but no. Samantha is doing us all a huge a favour by working there and you just feel like a cattle being called to be slaughtered rather than a paying customer. By the way, without customers you wouldn’t have a job. I guess I just expected more from a company of this calibre. They had better customer service at Stacks discount store - I was greeted and thanked. You would think this is the bare minimum?
Staff is polite and helpful, but the customer service from the manager leaves much to be desired. She is rude and unhelpful.
Went into the store with the intention of purchasing a coat, but was unsure of my size. Only a small and extra large were on the rack; however I was informed by a sales assistant a medium my usual size was on a store mannequin, but that I could not purchase this item as it was display only. When I asked to try on the medium with the intention of purchasing online if this was the correct size I was informed that as it was display stock only I was not able to try it on. In summary, nonsensical store policies mean I would not shop here again.
Shop never answers their calls. Other country roads comment they have the same issue and advised they can try and call but they won’t get through!
Freya made the experience so easy. She knows the store, gift wrapped our purchase and we were in and out in less than five minutes. Thanks!
Great service from Shar the other day
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