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City of Wanneroo

  1. Wanneroo
  2. Mullaloo Local Government Office
  3. Darch Local Government Office
  4. Darch City Hall
  5. Perth Local Government Office

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City of Wanneroo

Story

The City of Wanneroo is a local government area with city status in the northern suburbs of Perth, Western Australia. It is centred approximately 25km north of Perth's central business district and forms part of the northern boundary of the Perth metropolitan area.The city's main commercial and residential town centres are located at Wanneroo in the east and Clarkson in the north. Further urban centres are planned at Alkimos, Yanchep and Two Rocks in the future to coincide with rapid metropolitan expansion and development in the area. It is also home to the Yanchep and Neerabup National Parks, as well as the Neerabup Industrial Estate in the north.From the city's inception until 1998, it also incorporated the neighbouring City of Joondalup in its entirety.GeographyWanneroo covers a land area totalling 685.8km2. The city is bounded by Beach Road and the City of Stirling to the south, Alexander Drive and the City of Swan to the east, Wanneroo Road and Lake Joondalup to the south-west, the Indian Ocean to the west and the Shire of Gingin to the north.

Address: 23 Dundebar Rd, Wanneroo WA 6065, Australia
Phone: (08) 9405 5000
State: Western Australia
City: Wanneroo
Zip Code: 6065


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
i am extremely disappointed with the City of Wanneroo’s handling of complaints and the level of customer service I received.nnit felt like no one was interested in genuinely listening to or understanding my concerns. Rather than investigating the complaint or working towards a fair solution, the response felt dismissive and seemed focused on finding reasons to argue against my complaint instead of resolving it.nnThe customer service was also rude and unprofessional. I expected to be treated with respect, but instead I was made to feel like my concerns didn’t matter. As a resident, I believe complaints should be listened to objectively and handled with the aim of finding a reasonable outcome, not simply defending the City’s position.nnOn top of that, when I transferred my dog’s registration from another local council, I was told I hadn’t paid his registration and that I would need to pay to register him again with the City of Wanneroo. His registration with the previous council was still current, so this added unnecessary confusion and frustration.nnOverall, the experience left me feeling ignored and frustrated. I hope the City of Wanneroo improves the way it communicates with residents, listens to concerns, and approaches complaint resolution in a fair, respectful, and impartial manner.
Extremely disappointed with the service received from the Wanneroo Council verge collection team.nnA verge collection was apparently booked on our behalf before we had finished preparing the items we actually intended to dispose of. At the time, only a small number of items had been placed out the front while we continued sorting and gathering the remaining waste for the booked collection.nnWe then received a notice advising the items needed to be removed or fines could apply, so the items were moved with the intention of rebooking the collection at a later date once everything was ready.nnOnly a few days later, the trucks arrived to collect — despite there being no items out for collection whatsoever. We were then informed the booking was non-refundable, non-rebookable, and no flexibility or assistance would be provided.nnThe entire situation felt incredibly unreasonable and frustrating. Rather than attempting to assist or resolve the issue, the response from council staff was dismissive and entirely focused on blaming residents for every aspect of the situation.nnFor a local government body, the lack of understanding, patience, communication, and customer service was genuinely disappointing. It was a complete waste of our time and money, and the experience has left a very poor impression of the Wanneroo district and the way residents are treated. Good on Yah Jodie, real Australian Hero, saving the Australian government more money from the hands of hard working Australians, My Hero.
I am extremely disappointed with the council’s lack of action regarding complaints about asbestos and derelict houses owned by negligent neighbours—both of which pose real risks to the community. The council seems to offer nothing but excuses and only acts on issues that benefit themselves. There is a clear lack of accountability and genuine concern for residents’ wellbeing.nThis council is poorly managed and urgently needs a complete overhaul. At present, they are not serving the community as they should.
Worst website and even worse over the phone. Recently bought a property in the council. Rates notice got lost in the mail. Even though I specifically asked to get the notice via email. No phone calls no email for the overdue council rates and now gone to debt collection! Only then I get the first phone call to pay up! In this day and age the council uses primitive communication methods and charges premium dollars for poor service!
Called several times regarding verge parking, however nothing has been done. Poor communication. Happy to take your rates money and that’s it. They provide nothing of value to rate payers, and just don’t care.
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