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CareVets Rototuna

  1. Hamilton
  2. Waikato Pet Store
  3. Waikato Veterinary Care

Reviews, get directions and contact details for CareVets Rototuna

CareVets Rototuna
"Full service companion animal Veterinary Clinic and pet shop located in Rototuna, Hamilton. Ready to care for your pets!"
Address: Rototuna Shopping Centre, Thomas Road, Rototuna, Rototuna North, Hamilton 3210, New Zealand
Phone: 07-855 2306
State: Waikato
City: Hamilton
Zip Code: 3210


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 4:00 PM

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Reviews
Rating their grooming service only, cannot speak on anything else. We asked specifically for nails to be clipped, his long hair to be cut half the length to retain fluffliness, hair in ears to be plucked/cleaned. Not a single one of our requests were done. They shaved him short, hair that was 7-8cm in length is now less than 1cm in length! His whole pelvic area and inner back legs were trimmed down to the skin so that when he sits his entire knee shows only skin! Nail tips clipped to where dirt in nails begin, not to where cuticles begin, nails are so long they protrude in short hair and hurt us. Hair in ears were not addressed. Absolutely ridiculous, poor communication on their end and did not follow any of our requests. Our once fluffy doggy is now skin and bones and looks ridiculous to us. I would not recommend anyone to use their grooming service. Fluffy photo is from before and 2 from after.
We have, sadly, had to leave our kitty, for an extended period of time with Carevets, Rototuna while we have been overseas. They have shown him consistent care, always been professional, let us know if he is at all out of sorts and the result is a happy kitty in the cattery. Over the years their vet service has been excellent as well.
This business has the right name " Care Vets" The word care has been demonstrated to us many many times. We have many pets and have always gone to carevets, we have along the way had questions around procedural stuff , account questions, and then there was the hard questions about our Molly Dying, and all the time, these folks absolutely nail it with how we have been treated ! how the questions have been answered, how they make time to meet and talk to ensure our needs are met, as well as us meeting theirs of course. We wouldn't ever take our pets anywhere else ! my wife has established a great relationship with Jenny who is one of the Vets , and from the feed back i hear, Jenny is an extremely professional caring vet. The folks on the Phones, Tama , Rachel, Tarryn, and all the other names i cant remember are as professional and polite as senior management. With the Army of pets we have, this clinic has almost attended to every scenario possible and we would never go anywhere else. If you dont go to carevets, you are missing out on something extremely special. Try them, you wont be disappointed. Don't judge businesses on the mistakes they might make, judge them on how they fix it if you have given them the opportunity to do so. we are all dealing with human beings.
Excellent customer service, very helpful and knowledgeable staff. Extensive range of dog toys and accessories which were well priced. We purchased two wooley jumpers for our puppy, dog food and some fun toys. Highly recommend and we will return.
Been to this vet a few times. A few bad experiences: First time my dog was given a shot without my approval or consent. Second time the vet was 30 mins behind which is okay - but nobody called to let me know said sorry for inconvenience - waste of time and I didn’t even end up having time to see the vet Will not return.
Got our kitten Mercury 3legged through carevets Rototuna. He's always been well looked after when he visits
Great vet loving and caring helped coco alot our dogs are part of our family and they treated them that way
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