Budget Car and Truck Rental

Reviews, get directions and contact details for Budget Car and Truck Rental

"Get the best car, van and truck hire deals at Budget Car & Truck Rental Perth City! With over 220 car hire locations in Australia, you're Good to Go with Budget."

Address: 960 Hay St, Perth WA 6000, Australia

Phone: (08) 9480 3111

Website

State: Western Australia

City: Perth

Zip Code: 6000

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 – 11:00 AM
Sunday: 8:00 – 10:00 AM

Update Info

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Reviews

Friendly staff and easy process. Not happy with the $90 surcharge on diesel. We filled up the vehicle before taking it to the rental site and they charged us extra because the vehicle wasn't full...even when the diesel gun stopped twice. Better to take a Jerry can with you and filled up in front of them to don't have unexpected charges

We have booked a sedan car supposedly with a GPS that we have clicked and ordered in the form. But not sure why it was not captured in their system and we also did not check that it was not there. This is the first time such thing happened. So when we brought this thing up to the tall gentleman he just told us that we did not booked it. Anyway even if we booked it there is no GPS for us. We were quite shocked as we thought it was supposed to be on the infotainment system inside the car. So to compensate us he gave us a portable GPS that do not have a stand that can stick to the dashboard. It is quite difficult to drive without a stand as it would be dangerous to maneuver the car and looking at the GPS at the same time. But there was this lady if im not wrong her name is Vanessa. She tries to appease us by upgrading our cars to a higher category but it wont have the GPS. She check and make sure we do have our own GPS system to use. Guess we have no choice but to accept it because it was a peak season back then and all others car rental company are already fully booked.... But we are most unhappy because the car that we took over is not completely cleaned. the interiors although vacuumed but it was not done properly. Dashboard and cup holder side was not properly cleaned too. Lastly instructions was not relayed to us which terminal to return our car. Luckily we went to the airport early if not we might miss our flight.  All these inconvenience really put us off. Dont think we will ever rent a car from them again. But we would like to thank Vanessa for her effort in making sure we have a smooth collection of our car.

We had quite a bad experience with them. First, they very fine print on charges from the pick-up location rate as we can't see it, as we pick-up the car from city area and they charges us rate pick-up from the airport. Then their calculations start to in crease to a higher amount to pay. When my son try to ask them how, they all come down to different answer... any way this will be the kast time we use them.

Good service from the front lady. She was very very friendly. And also we left out out kid’s toy, we could pick it up easily. Friendly people in here. I just wish they inform us that there will $200 bonds when you rent a car. Cheers

So apparently 9am in the world of budget car rentals means 10:30am till car is ready  $5.00 a litre to refuel car For a service industry business. Lousy service.

After having to wait a while at the office, I was put in a vehicle that looked like it had just been dropped off! Sand on the floor and interior, mud marks on seats and steering wheel, red dirt still on the seams of all doors, dirt marks on all mudflaps! Is the customer supposed to do the cleaning?

Budget and Avis share the same inner city location. Note that Hay Street is one way.

It feels like all this one star reviews is sort of bulling which makes stuff even more anxious but surprisingly my experience was absolutely smooth. Insurance made a reservation for me around 10pm, around 10am next day I walk through the door without any additional calls or extra waiting, we signed paperwork on the front desk, they charged me bondwhich already returned in full at the current moment and they gave me the car. Simple as that. Even after returning the car there was no problem to pick up something I forgot in the vehicle.

The bad behaviour, unprofessionalism goes beyond anything I have ever seen in my life. There lack of confidentiality, lack of privacy, intimidation, scare tactics and threats, to my person, over the mention of," don't forget to take extra photos for your own records of the car, because you cannot physically see the car, yourself.Also another staff member, chewing me out, for not contacting them, the day I got my information for a hire car from my insurance company, when I was not able to get to the location and I was never told to contact them, straight away. I also never got a message to call them, either. The list goes on, so when reviews are bad, it's not a place to go. You already have my reservation number and I have called, you have done nothing.. Violence is acceptable here and all you need to do is search my name. These people have no intention of correcting behaviour. What a joke..

Customer service was great, extremely polite staff member, although this building space is exceptionally spacious and extremely awkward while waiting for your vehicle to be ready.

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Budget Car and Truck Rental

Reviews, get directions and contact details for Budget Car and Truck Rental

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