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BIG W Loganholme

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BIG W Loganholme
Address: Pacific Hwy, Loganholme QLD 4129, Australia
Phone: (07) 3826 2502
State: Queensland
Zip Code: 4129


Opening Hours

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 9:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews
would've given more stars, but customer service was abysmal.nHad to ask for service and was given grudgingly, it seemed from the demeanour of the staff person.nThe bag he gave me was so over full that I had trouble carrying it by the handles.nA shame because they had what I needed in kids' clothes, and I usually enjoy Big W.nNot today!
No cashier serving, so I go through self service, get home and there’s security tags on the items! You shouldn’t allow items with security tags to be scanned through self check out.nnThe alarm DIDNT go off but did in another store and now I know why. WHY have the security tags if your security beepers don’t actually work? What’s the point apart from me having to now find receipt and drive back.nnPretty poor effort Big W.
Look i totally understand why the change of layout for the make-up section, I'd assume it's down to theft. But I'm not sure what they're stealing because there's no stock, no testers, nothing, and there never is. Not in anything except the mco beauty stuff. Please sort it out ffs. I'm not going to spend 40 bucks on foundation just guessing if it's the right shade. If you can't offer testers, maybe don't sell it.
The WORST customer service I’ve ever seen. We needed help at the self serve and the young lady came over to scan her card, we said thank you and she just turned around and walked off. Not to mention the young fella working too that looked homeless. Absolute filthy attitudes, what happened to dress code is retail. Perhaps it’s a good idea to go back to uniforms your team might look better!!! We then went down to Kmart and was greeted by the most amazing energetic retail assistant I’ve ever seen !!
I asked for a receipt with my purchase today. Was told no and that it was “actually quite wrong” of me to ask for one. She was an older white lady and I said you’re really not speaking to me very nicely and you’re telling me I’m doing the wrong thing. Her response was I’m being very nice actually. I was absolutely shocked with her tone, which was rude & quite demeaning, & telling me no that’s actually really wrong of me to ask for a receipt when I get them in the app eventhough I didn’t have access to it today. It’s one thing if she said sorry I don’t actually have the ability to do so because you get them in the app, but to tell me my question to her asking if there was a way I could have a receipt because I had more shops to go to was “actually quite wrong of me”. Bloody ridiculous that I get told I’m doing the wrong thing by just asking for a receipt. Not sure what the heck she thinks I’m gonna do so wrong with a receipt of items I purchased. And this isn’t even the first time I’ve had similar things happen. The older ladies at this bigw are so rude and so demeaning.
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