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BIG W Capalaba

  2. Capalaba Store
  3. Capalaba Department Store
  4. Murarrie Department Store
  5. Capalaba Religious Book Store

Reviews, get directions and contact details for BIG W Capalaba

BIG W Capalaba
Address: 38-62 Moreton Bay Rd, Capalaba QLD 4157, Australia
Phone: (07) 3012 3311
State: Queensland
Zip Code: 4157


Opening Hours

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 9:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews
Had an experience today where the staff went above and beyond for me. I came in quite late due to traffic to pick up a click and collect order. Even though the store was almost closed, the friendly ladies at the service area and a very nice and diligent manager helped me to get it. Definitely applaud their professionalism and I realise they most definitely went out of their way for me. Thank you so much!
Got lied to by a Big W employee. She lied straight to my face and then was rude and abrupt when I questioned her on it because I knew full well she was lying. Disgusting. Still haven't recieved my money back and it's supposedly a 35 minute wait on the phone. So I now have to go wait on hold for minimum of 35 minutes to fix a problem that could have been fixed right then and there if the worker wasn't so rude and lazy. It just seemed she didn't want to be there at all, before I had even made contact with her she turned her back on me and walked off, she looked straight at me and I responded with a smile and she literally turned around and walked out the back, I had to ring the bell even though she had already seen me AND was looking at me thru the window way that's in the service desk area. Foul customer service she should not have a job.
Went into the store for a click and collect order. Upon arrival at the service desk there was already one person being served and another waiting. One staff member was soon joined by another and the next person was served. When it was my turn to be served the second staff member began to assist the first as it seemed a problem had arisen. A third person was called to help and the three members began working on the same problem with the first customer. By now two more people had arrived and waited. After more time had passed a fourth staff member arrived and called me over. Upon reaching the counter said staff member was pulled away to help with the computer glitch that was occurring. You now had four staff assisting one person while three people waited. One trying to work the issue whilst the other three looked on. Obviously as a customer this was a very frustrating situation to be in. I suggest using this as a coachable moment for your staff to better manage customers in future.
We had the worst experience ever using the party section. For context, we ordered a 3m balloon garland for $135. First of all, the lady couldn’t reach the bar on which the balloons were attached to so she had to call someone down who also took forever to actually get them down and my dad had to go help them. So I suggest that the store put appropriate adjustments into place so their staff can actually do their jobs. We had asked for a balloons bags twice but the short lady said, the first time, that they wouldn’t fit despite the garland being spilt into three parts and the second time, she just flat out ignored me, even though she was standing there doing nothing whilst the other team member got the balloons down. I have seen with my own two eyes, larger balloons and garlands in those bags. Considering how windy it was over the past weekend, those bags would have been extremely helpful in transport and we would have happily paid for them. The customer service was horrible but the actual quality of the garland was worse. They had given us filler balloons just in case but I seriously don’t understand why it couldn’t be already attached to the garland, seems like someone couldn’t finish their job before our pickup. Because we had no bags, some balloons eventually ended up becoming unattached and popping in transport but that’s also because the balloons were loosely attached to each other with a thin string. When we got home, that’s when we noticed that the balloons had dirt and hair all over them so I seriously don’t know where Big W are storing these balloons but it’s certainly not a clean place. I also have the pictures to prove it! This was a massive waste of $135. If you want to use this service, I suggest YOU DON’T and instead use a small local business or go a couple hundred metres down the road to Spotlight.
Looked up a gaming headset I was after, came up as Big W in stock. Drove to shop and got told it's only at Big W Marketplace, hence order online only. Left and bought a $200 pair from JB-HiFi where I could actually look at them before purchasing. Realise now why I stopped going to Big W about 7 years ago.
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