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Big Save Furniture

  1. Dunedin
  2. Otago Furniture Store
  3. Dunedin Furniture Store
  4. Dunedin Store

Reviews, get directions and contact details for Big Save Furniture

Big Save Furniture
"Big Save is proud to be a New Zealand family owned and operated business currently employing approximately 350 people.We provide a wide range of products to meet your needsOur great designs never stand still and we are always working hard to bring you the very latest looks and styles:- Sofas and Lounge Suites- Corner Suites- Armchairs- Recliners- Sofa Beds- Living Room Furniture: coffee tables, hall tables, Lamp tables, Entertainment Units, Bookshelves, Wall Units, Desks....- Dining Room Furniture: Dining Suites, Buffets, Dining Tables, Dining Chairs, Bar Stools- Beds Room Furniture: beds, bed suites, bedside tables, dressers, wardrobes, mirrors, chests..- Outdoor Furniture: dining settings- Other accessories: rugs, cushions"
Address: 220 Crawford St, Dunedin, 9016, New Zealand
Phone: 03-974 8887
State: Otago
City: Dunedin
Zip Code: 9016


Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 9:30 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Our grateful thanks to Marie at Big Save Furniture Dunedin. Amazing service from the time we entered the store, purchased our new bed, through to sorting out delivery. Because of the exceptional service we received, we will be back next week to sort out a new lounge suite. Thanks Marie for going the extra mile for us. Lois & Alan Muir
I bought queen bed with mattress cost over $4500 in January 2022they told me within 6weeks will deliver it, quality of mattress is not a in the show room. They sent me different Headboard, until September is not finished then I decided to get a refunded better than keep waiting. Team they are not honest, not answering calls and not reliable.
Worst customer service I have EVER encountered!!!!! Ordered a bed on 23rd April. Told it would be delivered on 25th May. Have contacted the Dunedin store and told I would be called back twice. NEVER happened!!! Have emailed their Head Office, NO response!!! Contacted them on their Facebook page, NO response!!! This company has NO understanding of customer service. Take the money and then NOTHING!! Based on my experience I would warn people away from using this company. If this rating system had negative stars I would be using that. They certainly don't deserve even 1 star!!! Update: After intervention from senior management my bed was delivered.
Ordered a couch in January 2022, it is now June 2022…. I am still waiting on the couch, would not recommend ordering from big save at all, 6 months to still be waiting for the couch is beyond a joke. The staff are fantastic though, have been doing the best they can. However the problem seems to be coming from upper management as they do not seem to have their act together with starting new systems with out proper due diligence because in April I got a text to say I would be getting my couch, called the store to arrange the time, the lovely staff told me it’s still in the north island??? Overall I would highly recommend the staff but this is a terrible company, will not be ordering from big save again.
We ordered a bed at the beginning of April this year and were told there would be a five week wait. After six weeks it hadn’t arrived and we were told to wait another couple of weeks. 10 weeks after purchase we were told it hadn’t actually been ordered, so with that being corrected it would be another two/three weeks. Following this, we were told we would be phoned as soon as the bed arrived in store to organise delivery. At the 14 week mark I called the store to follow up and was told the bed had arrived in store the previous day and no one had thought to call. The delivery company delivered the bed in a really timely fashion however they are in no way associated with Big Save and overall we waited 14 and a half weeks for something we paid for under the pretence it would be five weeks. I can see from the other reviews this is a common issue for Big Save Dunedin so I’m interested to know what’s being done to mitigate this issue. I certainly will not be shopping there again and wouldn’t recommend anyone else does either.
Great customer service, but products did not meet expectations.
One of the best experiences I've had while furniture shopping. Staff were incredibly helpful, and very apologetic when their systems weren't working as intended, immediately working on a solution. Many of the issues here are corporate problems, and the in store team is a blessing for how they deal with them.
Staff are lovely at this store, but 7 months after ordering I do not have an ETA on when I will receive my sofa bed. The phone number sends you to an answering machine that is never answered. Would currently only recommend shopping at Big Save if you're purchasing an item they have in stock.
We will never shop at Big Save again. The service is bad they sell you stuff they have over sold, 6 weeks we waited for an item they keep telling us it was on it's way to finally be told they don't it in any of the stores but we could choose something else, stupidly we did & was promised it was in stock it never arrived on their promised date. It then took then over 2 weeks to refund us. I was the one always having to ring to find out what was happening.
Ordered a bed on 18 April and still waiting, have had contact and they did offer a more expensive bed but was not to my liking, told that they couldn't get it to the south island due to ferry bookings about 7 weeks ago guessing all south island stores must only have dust and spiderwebs by now . This company needs to review it's policy of "Pay now receive later" as they must have thousands of dollars from people like me gaining them interest
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Big Save Furniture map

Directions to Big Save Furniture with public transportation

Crawford St, 220 10 meters
44
55
Andersons Bay Rd, Oval 60 meters
11
18
18C
19
3
77
Andersons Bay Rd, cnr Princes St 80 meters
10
77
Princes St, The Oval 100 meters
10A
33
5
50
5A
5B
5C
5E
8
Princes St, Go Bus Depot 120 meters
11A
33
50
6
6A
6B
6C
6F
8

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