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Reviews, get directions and contact details for Bates Bikes

Bates Bikes

About

Bates Bikes; the shop for choice!

Story

Bates Bikes is a long-standing family business that has been operating as a bike shop since 1920, whose family is ingrainedd in the traditions of Australian cycling.

Bates Bikes has been providing bikes of various denominations, from the smallest juvenile bikes and scooters up to the racing bikes utilised by the best cyclists in the world. The shop has sold well over 200,000 bicycles and had close to a million customers during this time.

Bates Bikes has prided itself on providing a bicycle to customers that is well suited to the budget and to their particular needs. This comes from a wealth of experience and knowledge of cycling.

Hundred of thousands of bikes have been sold from Bates Bikes and the shop has built a reputation for service and support. The shop sells only quality bicycles, accessories and clothing and can also offer back up service and support for all aspects of cycling.

Phill Bates AM, has been awarded an Order of Australia for his services to cycling and community events, is the Managing Director and has carefully selected staff to ensure a well balance shop that can cater for all cyclists needs, whether road racing, recreational, moutainbikes, track or BMX.

Address: 273 Princes Hwy, Carlton NSW 2218, Australia
Phone: (02) 9553 4944
ua.moc.sekibsetab@selas
State: New South Wales
City: Carlton
Zip Code: 2218


Opening Hours

Monday: 9:30 AM – 6:00 PM
Tuesday: 9:30 AM – 6:00 PM
Wednesday: 9:30 AM – 6:00 PM
Thursday: 9:30 AM – 7:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: 9:30 AM – 4:00 PM
Sunday: 10:00 AM – 4:00 PM


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Reviews
Waited for my sons bike to come in for over 2 months Bought my son another bike in the meantime as no one bothered to contact me. They lied saying they made attempts to call me and left voicemail messages ... Absolute lie! Received no calls to inform me of the delay in fact I rang twice to follow up whereabouts of bike I understand there has been delays due to the pandemic but at least honour your customers deposit and offer a credit note !!! DON’T BUY from here they lie and rob you Go to FRASERS CYCLES in Taren point ... much nicer and helpful staff and don’t just take your money for nothing !!!!!
Great service. Took my bike in for repair, the customer service was great, I was instructed to leave the bike for a few hours. Price was good, when I returned bike was ready. The repair was very well done,the bike feels like new. This is the best bike shop I’ve been to in the area, will definitely return for future repair and service. Thanks again guys.
The customer service and quality of repairs was excellent! They took the time to explain the service that needed to be performed on drop off. Again when the bike was serviced I was notified of additional repairs that needed to be under taken in advance. The price of the service was on the mark with the estimate and then on pick up they outlined thoroughly what repairs had been made, even keeping the old replaced parts to demonstrate the ware and tear. My 5 year old bike rode like new again, just like they said it would. I can't say enough good thinks about my experience with Bates bikes, and highly recommend them.
Took my bike in for service and new tyres.. Bike was returned on time and at quoted price. Awesome service, very helpful and friendly and the bike looks brand new again! They're also talking about doing local rides to help cyclists with road riding and getting out there. Great idea! Have been going to these guys for some time now and never been disappointed. Highly recommend them..
I have been using bates for a few years now and am very happy with their down to earth service and honesty when getting something fixed. There have been times when they have fixed something quickly for me and not even charged! Keep up the good work folks
Worst bike shop in Sydney. I will never go back again. The service is so bad, the only way to describe it is disgusting. The young Asian staff member needs intensive customer service training. I have never ever come across anyone with such disgusting service. Bates Bikes is my local bike shop, however I would rather drive or ride in traffic to 99 bikes or frasers. The staff at bikes have no idea. I went in with an issue after a month of purchasing my bike and they tried selling me the part instead of having a look.. in the end I didn’t need to buy the part thanks to the guys at frasers for having a look. I still can’t believe how disgusting the service is at bates!
I have been really happy with my experience at Bates Chris provides great advise and helped me with my bike fit time and time again . He was very patient and wasn’t in it just for a dollar like some of the other stores I’ve visited The servicing is excellent as well and is reasonably priced Good on you Team Bate
Im not even a customer but I almost was. I rang and spoke to Chris as we were desperate to get a bike for my daughter and with Covid things were very difficult. We had searched for weeks. Chris managed to get us the bike and even agreed to come in on his day off the put the bike together in time for my girls birthday. As it turned out another place we had been on a waiting list with called us to say it was ready but I wanted to give the team at Bates the cred for being awesome. Thanks guys
Waited 2 weeks with 2 follow ups on a broken spoke. Started with a ballpark $35 quote ended up close to $150 for wheel replacement. Took it to Fraser's in Taren Point, they replaced it on the spot for half the price. If you want to feel unimportant and get charged double for the privilege, take your bike to Bates.
Thanks to the team at Bates Bikes. Excellent to deal with, kept me updated with the ordering process and to then the pickup was flawless. Shoutout to Chris, great dude to deal with. Thanks for helping me get on two wheels!
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