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Auto & General Insurance Company Ltd.

  1. Toowong
  2. Toowong Insurance Agency

Reviews, get directions and contact details for Auto & General Insurance Company Ltd.

Auto & General Insurance Company Ltd.
Address: Toowong Village, 13/9 Sherwood Rd, Toowong QLD 4066, Australia
Phone: (07) 3377 8801
State: Queensland
City: Toowong
Zip Code: 4066


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I am not reviewing their product but their claims department. The paperwork I received from A&G stated to call a specific extension, however after multiple phone calls this particular extension was never answered (during the week, 9-5). The wait time on the phone unlike many other insurance companies (Aami or RACV) in regards to claims was extensive and a little ridiculous. Once i finally got put through, apparently I was in the wrong department and I had to be transferred, with yet another wait time. This is despite calling the exact number in which I was supplied from A&G. While waiting on the phone I was asked multiple times to leave a message in their message bank, at first it seemed like a great idea... however the message bank is actually full, therefore a message cannot be left and I had to call back and wait from the beginning again. After discussing the issue with an A&G staff member I was told it is actually no longer in use! Despite being asked at least 8 times to leave a message to avoid the wait time. While normally this wouldn't be cause for too much of an inconvenience however, 3 months ago the last time I contacted A&G, I mentioned the message bank issue and I was then (November 2017) told they are aware of the issue and are working on fixing it. Now it is mid February 2018 and the staff member said "IT is dealing with the issue", still after 3 months... then I discussed if she could please pass my complaint onto the manager and let me know what happens, and she said "why does it matter you won't be calling again" (I am insured with Aami, the other party in my accident is insured with A&G) Once I was then on the phone with the correct individual she was polite but not friendly and I completed my necessary task.
7 years ago (20-02-2018)
As a third-party claimant, I was surprised to find that Jennifer and Mark were exceedingly helpful. Together, they ensured my claim went through promptly and made me rethink past experiences with other insurance companies.
7 years ago (09-03-2018)
Is there negative star to give to this insurance company? Pathetic and ridiculous motor insurance company, no support regarding claim, will start checking previous claim history or do anything possible to decline your claim. Never had any issue with all major insurer like NRMA,ALLIANZ,QBE but this one extraordinary .NEVER TAKE THEIR POLICY
7 years ago (15-02-2018)
Expensive contents insurance offered by ING and look at the ratings. ING need to lift their game as they are trusted by many, but their underwriters with these guys is iffy and more expensive than competitors.
7 years ago (20-02-2018)
Worst insurance company I have dealt with thus far. I can not rate them low enough. The questionnaire for claim is so long that it leaves you frustrated. After a car accident, that should be the least of your worries. The other driver was at fault and all information was provided however the questions did not stop, they even asked if my dad had GST and where was the witness positioned during the incident? Luckily, this is not my insurance company but my dad's. They didn't even send him his policy details upon signing up !!! My car insurance company had taken care of everything I needed when I had made a claim and the only thing I had provided them is the details of the other driver and what had happened. All was fixed within minutes that I was on the phone with them. I have my fingers crossed for my dad that hopefully it goes well during repair, Im not holding my breath as they couldn't even give me a list of company who will undergo the repair. Please improve your process and customer service, you as a company needs to be more empathetic towards yours customers.
7 years ago (20-11-2017)
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