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Apple Castle Towers

  1. Castle Hill
  2. Baulkham Hills Electronics Store
  3. Castle Hill Electronics Store
  4. Castle Hill Store
  5. New South Wales Electronics Store

Reviews, get directions and contact details for Apple Castle Towers

Apple Castle Towers
"Please refer to the Apple Store website for up-to-date information on service options."
Address: 6/14 Castle St, Castle Hill NSW 2154, Australia
Phone: (02) 8864 0800
State: New South Wales
City: Castle Hill
Zip Code: 2154


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

related searches: apple castle hill book appointment, apple store sydney, apple castle hill genius bar, apple store sydney appointment, apple store parramatta, apple appointment, apple genius bar booking, apple support
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Reviews
Used to be a lot better. Customer service, especially in Genius Bar, has taken a nosedive. They truly think they are “geniuses” and some of them act like God’s gift to earth lmao. People at the front of the store that usher you around are usually nice though, but I feel like most of them don’t know whats going on. Don’t be surprised if you wait up to 30min past your booked appointment time, it’s way too busy due to the amount of customers in the store not being managed properly.
Absolute legends . My son’s 3 years old ipad died , booked a slot , they checked and swapped it straight away with a new one . Quick , smooth and awsome . Apple at its best . Best customer service . Had a similar issue few years ago with my iphone and they did the same thing .
I had a very disappointing experience at the Apple Store in Castle Hill. I went in for a simple battery replacement, but the visit quickly turned sour when they damaged my screen while opening the phone. To add insult to injury, they informed me that they couldn't replace the screen under their service because it was a third-party screen. Now, I'm faced with the double expense of replacing both the battery and the screen, with the total cost soaring over $700. This experience has left me both sad and deeply disappointed in the service provided.
I booked an appointment for the Genius Bar, in order to restore my old phone as it had completely blacked out. With some patience and knowledge from a worker named Jack, we were able to fully revive my old phone, through external devices. During the wait of the reboot, we engaged in lots of conversation. He is a great worker and conversationalist, very much a people person. Great experience, thank you Jack!
Back in January, I ordered an iPhone 15 Plus for my son's birthday and on the day, I took him to the apple store at Castle Towers.nTo make it a special surprise, I asked the floor assistant if they could hand the phone to my son and wish him a happy birthday. The team went above and beyond to create a truly memorable moment. They arranged for a staff member to present the phone to my son, and the rest of the team clapped and cheered for him. It was a heartwarming experience that my son will never forget.nnI promised the team I would leave a review, and I apologize for the delay. Thank you, Apple team at Castle Towers, for your exceptional service and for making my son's birthday so special!
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