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Apple Castle Towers

  1. Castle Hill
  2. Baulkham Hills Electronics Store
  3. Castle Hill Electronics Store
  4. Castle Hill Store
  5. New South Wales Electronics Store

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Apple Castle Towers
"Please refer to the Apple Store website for up-to-date information on service options."
Address: 6/14 Castle St, Castle Hill NSW 2154, Australia
Phone: (02) 8864 0800
State: New South Wales
City: Castle Hill
Zip Code: 2154


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Had been here for almost 30mins. And no one bother to ask I have to approach the staff and was ask to wait. Water for 15min watching staff walk in and out of the back office some standing around. Best apple stall I have been to world wide
Alicia was absolutely lovely. She sat with me took her time explained everything to me and told me about all of the deals I could try out at Apple. I will definitely come back to the store when the new products come.
Absolutely unacceptable experience. I stood in line for 30 minutes at this Apple Store, only to be casually told at the end that there were no iPhone 17 Pro Max units available. Why wasn’t this announced to everyone in the queue from the start? Instead, dozens of people had their time completely wasted.nnWhen I pointed this out, the staff showed zero accountability, no apology, and no concern. The arrogance and lack of basic customer respect is shocking, especially from a company that prides itself on “customer experience.” This is not just incompetence — it’s plain disregard for people’s time.
Staff here were actually quite rude in some ways I stayed here for a while to do data transferring into the new phone, I could even hear them talking trash behind customers. And I'm sure other people probably heard it too.nnIt seems their customer services are really dropping every time we visit here. Busy occasion with new releases should not even be an excuse as I saw this constant drop of customer services all throughout the year.nnThey're pretty expensive stuff that we buy from here, but Yesterday it felt even more expensive after dealing with such a low level of customer service.
Went here to wipe my MacBook, they tried and didn't work. They should have identified the problem at this time because erasing data is not a rare thing to do. Instead they wanted to find out later and then booked me an appointment for Genius Bar an hour later and I had to come back.nnI came just to find out they just needed to plug ethernet cable and I had to wait and come again half an hour later. They could have just done that the first place instead of making me wait for 1.5 hour because they didn't even have to do anything and just plug in the cable and wait.nnEven when I came to the store later after being told to come again after half an hour, I tried finding the staff to ask for assistance but everyone seemed to either busy or didn't care of my existence at all, I just stood there while I saw some staff walked past me and didn't bother asking me anything.nnI managed to saw the staff who handled me earlier so I approached her when she was serving another customer, I sat in front of her but she just completely ignored me and after that just went inside the staff room, even when I stood in front of my MacBook at the Genius Bar she was handling and walked by in front of me. She also said she wanted to print out the proof that I have wiped my data, which she also did not.nnI can understand about the wait time if it was a procedure and the store was busy, but I could not accept the customer service from this store, even when IT IS busy. I am most likely not going to visit this store again.
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