Alan Mance Holden - Melton

Absolute Great Services Friendly staff Thank you Alan Mance team

Very poor customer service that don't return calls. Bought a brand new car from them and after picking up haven't heard a thing from them, no follow up call nothing. They simply don't care.

Purchased a cheap run around and Steve was a pleasure to deal with. The office staff were polite and friendly and they all did a great job of making sure my purchase went smoothly and kept me informed of any updates. Good old fashioned service thank you.

Yep I am rating this a 1 as the manger has not returned my call various times.The service manager was great and put to is boss. I have proof of 5 years warranty and 5 years road side assistance. Well I had to take out RACV this year cause road side assistance said it expired.What a drama last year. So not happy with the service.They know I have a valid claim and they are not doing anything about it.Not even ringing me or emailing me. They just hope I go away.

I've purchased parts from this store before and they've been all good. This time I purchased a starter motor which I was told was 'brand new and unused'. Take a look at the pictures and what do you think? Do those bolt holes look like they've never had a bolt through them? How about that red paint probably from a workshop bench and the scratched black paint?

Very good customer service, I found what I wanted there while other dealerships 6-8 months wait

Very friendly servicing team, well priced, car is washed for you and good quality. I drive an extra 30 mins to Melton Holden as I have used my local Holden service centre but I didn't like them.

On Wednesday 26 November, after an earlier phone conversation with there Service Department Consultant, I took my daughters 2016 Holden Captiva in for assessment and verification of a Drive Chain failure. “Background” The vehicle had only done 63,000 kms, been serviced regularly, except for one occasion, its CPS at 60,000 kms was missed as my daughter had lost her job and being a struggling single mother did not have enough money to cover the cost of the service. Short version, the car was serviced at 63,000 kms but outside of the allocated time for the service to be conducted. Shortly thereafter the Drive Chain went critical. “The Story” On delivering the Vehicle to the Alan Mance Service Department, we were attended to by Tamara. She informed us of the three options, one of which was, upon confirmation that that Drive Chain was faulty, to apply to Holden for the issue to be handled as a Warranty repair. Failing that being successful the second option was to try to have the repair covered by my Daughters Extended Premium Warranty with the TWG. The third and final option failing any success with the first two, was to pay the repair cost ourself. Costs of $2800, money my Daughter just did not have. This has been a tough year for her, coming out of an abusive relationship and having a 5 year old with epilepsy. The prospect of having to find nearly $3000 hit her hard and she was in danger of falling apart. “Customer Service” This is where Tamara comes into the story. I know now that she went the extra yard in her approach to Holden and I have no hesitation in saying that without her efforts the outcome to this story would have been a whole lot different. I don’t know what specifically she said in her application to Holden, but whatever she wrote, from either the Dealer or Client perspective, it convinced the powers that be at Holden that this was a genuine case that warranted being picked up as a Warranty repair. “Above and Beyond” Let me say this to the Foreman of the Service Department and the Management of Alan Mance Holden. Your consultant Tamara is a credit to your Organisation, she provided Outstanding Customer Service and in so doing went Above and Beyond that which could be expected. Our heartfelt thanks and our gratitude to her and to all others involved in the process. I have had previous dealings with Alan Mance and this just further cements my opinion that this Dealership is without doubt the Premium Holden Dealer in Victoria. Would I recommend Alan Mance Holden ....Yes, without any hesitation. Would I consider them for my next vehicle...Yes, again without any hesitation. I have Rated them 5 Stars and they deserve each and every one of them.

Excellent customer service and quick turnaround! Thanks Melton Holden Alan Mance! So happy every time.

Car service completed on time without issue. Good communication.