Woolworths Mount Roskill

Terrible customer service from the ladies working at this branch today 23/10/2026. My brother and I placed an online order through the Woolworths app and selected delivery which connected us to the nearest countdown Mt Roskill. Our order was delivered through uber and this seems like an automatic process from woolworths end. 8 out of 18 of our ordered items were delivered. We drove to the store and told them the issue and whether our remaining items were still there. They proceeded to tell us that they don’t do online deliveries and they don’t use the uber app for deliveries so our order was never processed at that store even though it is an option online. They told us they couldn’t do anything and we had to contact online customer support.nn10 minutes go by and they ask for the name on the order even though we had given them all details when we arrived. Once they heard the name they pointed behind us to a shelf that had 3 bags of our food there that hadn’t been picked up. Told us we can grab it and go. No apology or anything. To make matters worse we had meat and frozen goods in those bags just sitting on that shelf. Seems like the general staff and the onlines staff don’t know their own store processes unsure how they can argue that they don’t do deliveries at all when it is clearly an option online with multiple advertisements and subscriptions for deliveries AND the printing label says “delivery “.

Countdown always has the yummiest bakery stuff! I got a chocolate twist today and it was sooo good warm, chocolatey, and just really yummy. The store is always really organised, and the staff are super kind. The only thing is it sometimes feels a bit understaffed, but everyone is still friendly and doing their best. I always have a good experience here!

We had a great experience shopping here. The items are well organised and clean. The store is very large, offering all kinds of groceries and household items.

Woolworths Mt Roskill, located on Stoddard Road, is a busy and practical supermarket that serves the surrounding community well with a wide selection of everyday groceries and essential items. The store is open from early morning until late at night, making it convenient for both early birds and those shopping after work. Inside, the store is clean and reasonably well-organised, with good signage and enough space to move through the aisles comfortably even during busier times. You’ll find a reliable range of fresh produce, meat, bakery items, and pantry staples, with most sections kept well stocked and rotated regularly.nnCustomer service at Woolworths Mt Roskill is generally solid, with staff known for being polite and helpful, especially around the self-checkout lanes. While the store does its job well for most shoppers, there are occasional concerns about the availability of certain items, particularly during promotional periods or after weekends. The parking area is shared with other businesses, so finding a spot can sometimes be a challenge during peak hours. The store’s location in a multicultural neighbourhood means it also carries a small but welcome range of international products, which adds to its appeal for local shoppers.nnOverall, Woolworths Mt Roskill is a reliable and convenient spot for regular grocery shopping. While it may not have the polish or scale of a flagship store, it offers what most people need—good variety, extended hours, and a no-fuss shopping experience backed by decent customer service. It’s a strong choice for locals who want a supermarket that gets the basics right without any unnecessary hassle.

I recently visited Woolworths Supermarket Mount Roskill and had a pleasant shopping experience overall. The store is spacious, clean, and well organised, making it easy to move around comfortably even during busy hours. The wide aisles and good layout create a relaxed shopping environment for families and regular shoppers alike.nnThe supermarket offers a very good range of grocery items, including fresh fruits and vegetables, dairy products, bakery items, frozen foods, and everyday household essentials. I also found a nice selection of international products, which is always helpful for multicultural communities in Auckland.nnThe staff members were friendly and helpful, and the self-checkout area was convenient and easy to use. Parking availability around the store also makes shopping more convenient.nnOverall, it is a reliable and convenient supermarket for everyday shopping with a good variety of products and a comfortable atmosphere.

Directions to Woolworths Mount Roskill with public transportation

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