Woolworths Mount Roskill

Overall the store looks tidy however the customer service is shocking. I have been a customers for over 5 years and the stuff is not very helpful. Customers service is so important for any business. Training the staff is so essential to ask the right questions and to deliver the answers too.

One bad experience in 15 years can't be bad can it? The fresh bread wracks here seem to have some pull forward mechanisms that is activated by staff daily. On a recent visit the staff hadn't activated the mechanism correctly in consequence I couldn't reach the bread safely. No staff about for assistance so I took a new broom from a sales cabinet and pulled the bread forward so I could take what I needed. I left the broom for others to use. A staff member with poor English saw me and was quite rude about my actions. Not a worry that the cabinet was left by staff in a dangerous state. Not a worry that a customer was inconvenienced. Not a worry that no staff were about when I needed assistance. Needless to say we have other outlets nearby.

The shopping experience was really good. All the sections are clearly marked and goods are nicely arranged which makes a shopping a easy experience. Very big space so has lot of options to choose from. Plenty of parking which is also a good thing for a supermarket which is always busy.

Limited choices but nice enough. However, got screamed at outside by some white elderly lady who said that I should be letting people come out of their parking spaces while am driving less than 20 and I have right of way. Don’t think she was all there, but that experience was quite traumatic and that is why I have avoided going back to this Woolworths location. Also don’t feel comfortable with the people just outside the shops asking for money etc.

Nice store well stocked with everthing you need. Parking is plentiful and location is close to the motorway for ease of access which ever way you go.

Directions to Woolworths Mount Roskill with public transportation

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