Trinity Wharf Tauranga

We loved our stay once more at this great place, friendly staff and rooms are always spotlessly clean. The views are stunning and ample parking.nWe really enjoyed our Dinner with outstanding service from Jacob !nHighly recommend.

Rooms are basic but clean and functional. Don't expect great views - had one of the car park but it was fine for my needs. The service in the restaurant was very poor - not attentive and it also feels as though there is no empowerment given to the people. The lady training another lady at reception was first class.

Room was quiet, along with black out curtains which made for a great night sleep.nShort walk to the Strand where our event was being held.nReception and breakfast staff were friendly and efficient.nWould recommend staying at Trinity Wharf Tauranga

Here’s the final version of your review with the staff member’s exact words included:nnTitle: Unprofessional, Dishonest & Rude Staff – Avoid This HotelnnI had a terrible experience at Trinity Wharf Tauranga and would not recommend this hotel to anyone. We booked a stay expecting a 4-star experience, but instead, we were forced to leave due to the hotel’s poor management, dishonesty, and rude staff.nnWhen we arrived, we were informed that due to a wedding event, we would not be able to use the dinner facilities, which was an important part of our stay. The front desk admitted fault and promised a full refund, so we immediately booked and paid for another hotel. However, when we later asked for written confirmation so Booking.com could process our refund, they refused to provide it, claiming the hotel manager was “away.”nnTo make matters worse, the female front desk staff short, wore glasses, with a strong South American accent was extremely rude and unprofessional. She even admitted it was the hotel’s fault, saying, “I know it’s my fault, but I can’t guarantee your situation.” Despite acknowledging the issue, she still refused to help properly. Instead of assisting us, she had a horrible attitude and made everything more difficult. On top of that, we had to wait 2.5 hours just to get a response from the manager, wasting even more of our time.nnThis is completely unacceptable for a 4-star hotel. They made a promise, caused us extra expenses, wasted our time, and then refused to take responsibility. If this is how they treat guests, I highly recommend staying elsewhere. I will be escalating this complaint to Booking.com and my credit card provider.nnDo yourself a favor and avoid Trinity Wharf Tauranga if you expect honesty, good service, or even basic customer respect.

Such a lovely place to stay. Lovely staff, especially Jacob in the dining room, lovely location, room, bed, bathroom, restaurant, pool, everything.nThe only downer is- don't flush the toilet while someone is in the shower or they will get hotter than expected.nOtherwise, just lovely!

Directions to Trinity Wharf Tauranga with public transportation

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