Apex Car Rentals Nelson Airport
565 meter
Great service in person, the car was ready and in great working order, shuttle ran to...
Reviews
Friendly staff with easy shuttle service. Picked up at Nelson and dropped off at Blenheim. It was all so easy. The vehicle was modern and well appointed. Highly recommend both on service and cost. Thanks Omega, I'll be back.
Very nice experience, super helpful staff. Their office is not on site, they will pick you up from the airport and take you to the car and vice versa when the car is returned. Has the best prices available n overall good experience!!
Thanks Omega Rentals for the great holiday experiences we had with your car. We booked this car ages ago. Some of our final travel plans changed slightly and we ended up picking up the car a day earlier as planned but this was no problem thanks to the dedicated team on the ground at Nelson airport!
I hired a lovely little Mazda from Omega Queenstown ten days ago. As a solo female traveller in a lifetime adventure from over the ditch. The crew in Queenstown are EXCEPTIONAL. I’ve had a smile on my face for ten days.nArrived in Nelson after a long drive from Franz Joseph and stopped to grab fish and chips. The car would not restart.nGrabbed the contract as it was after office hours and Omega therefore closed and followed the instructions and called Roadsode Assist.nThe guy was there within 15 minutes thank you John and tested the battery and as I suspected the battery was faulty.nGot a restart and drove to my hotel and dropped my gear and camera equipment off without stopping the car. Drove the car to Omega Airport and dropped the car and keys into the drop box.nBy this time it was after 8 pm.nCaught a cab back to the hotel.nThe next morning I rang Omega Nelson to trouble suit the situation.nHelen was extremely rude, treating me with suspicion, as if the faulty battery was my fault. She even asked me how I’d gotten the car to the airport with a faulty battery, talked over the top of me, told me the car started perfectly fine for her, asked me about the pillow and dooner in the car, accused me of sleeping in the car and breaking the contract rules.nI was horrified. And explained I firstly travelled in remote areas as a wilderness photographer and the pillow and blanket were back ups in case there was a breakdown and I had no phone service. Or decided to take a stop and wait for pretty light to photograph.nWhy was I having to explain myself to her. She even said the Roadside Assistance gentleman didn’t know what he was talking about.nI explained that’s the thing with faulty batteries - they are unreliable. The battery was ten years old. I took a photo of his report he was sending to Omega.nI had around $150 out of pocket expenses on the jumpstart call and taxi cabs and missed a reunion evening with my friends in. Nelson.nThe whole reason I drove up here was to see them.nHelen never offered to compensate me. I asked if she could call a taxi for me to come back to the airport to pick up the car with a new battery and she said ‘you’ll just have to get yourself out here yourself I’m busy’.nnShe is a bully.nA lovely taxi driver helped me load my stuff into the taxi and I found myself crying at having to deal with this woman face to face.nnShe was horrible.nnDidn’t help me load my gear, again didn’t offer compensation, said she was disappointed because she thought she had a spare car now available to her.nnI explained again I have a 200,000 brand new motorhome In Australia and sleeping in a tiny Mazda 2 on a luxury holiday was not on my bucket list.nnMeanwhile I spoke to Queenstown - Shobana - whole has always been so incredibly kind, compassionate and extremely professional and I told her I felt like cancelling the rest of my trip and just go home.nShobana encouraged me to keep making magic and enjoying my holiday and so I have.nShobana is organising the compensation for me.nnHelen - you are a disgusting person and extremely unprofessional to boot in every way including manner and appearance.nnI highly recommend Omega but not from Helen in Nelson.
Highly recommend Omega Rental Cars. Fantastic, friendly service. They picked us up and dropped us at the airport in a clean comfortable van. I rented the daily special - older, higher kms so had no idea what the car would be. I was very happy with the vehicle. Took us where we wanted to go, very fuel efficient, clean and tidy.
Apex Car Rentals Nelson Airport
565 meter
Great service in person, the car was ready and in great working order, shuttle ran to...
