Northern Arena

We just started the water babies swimming lessons with our son and were highly impressed with the facilities, excellent instructor, and lesson content. Can't wait to see his love of water develop as he progresses!

Generally good swim lessons here. Parking is rough, it’s REALLY expensive, they’re totally inflexible with refunds even if you call to hold your membership for the term the day the payment goes through, and you can’t use make up classes unless your child is actively enrolled despite that you’ve actually paid for the lessons already. There are also very few family hours, so you are in, out and on your way with few opportunities to enjoy swimming with your child in any lanes to reinforce the skills. I just don’t love being there and feel they lack in customer friendliness and service. We might have gone back over the years, but due to repeated inflexibility, wasted money and such, I will highly recommend Northern Arena to wealthy, type A parents whom live within 20 minutes of the pool. Everyone else, possibly save yourself the headache and settle for probably just as good swim lessons somewhere else?

This was my first visit to Northern Arena.nFood can be bought onsite.nParking is a major head-ache & can get full.nThey have extended parking but this also fills up.nIts a bit of a walk if you don't find parking close by with the kids.nA place for the whole family.nWheelchair Friendly.nI don't find the front desk very approachable.nThey give you the feeling you bugging them when approaching.nn3 - STAR rating. Because parking is a major problemn*Photos attached of the Pools*.nDate: 10/20/2022

We had my daughter go for swimming lessons through the school she attends and the coach was shouting at the kids. My daughter was crying and upset and wanted to get out the water. She kept saying “the lady is angry”. After asking the coach to please speak gently she rudely said to me I can speak to her manager. Awful attitude from the coach and that’s the reason my kids will not do any swimming lessons at this swim school and for the same reason we removed her from lessons at this place years ago.

Quite literally the worst gym.nI was living in the area temporarily and asked if I could get a 6 month membership as I would be moving back within the 1 year and my move was too far to commute but less than their 50km requirement. The sales manager agreed in writing that this would be possible. Now that has happened they have said no a Director needs to sign off on this. It was not what was agreed and a huge breach of trust. Do not sign any contract or anything with this company. They are complete shafters and I will be reporting them.

Directions to Northern Arena with public transportation

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