Northern Arena

We just started the water babies swimming lessons with our son and were highly impressed with the facilities, excellent instructor, and lesson content. Can't wait to see his love of water develop as he progresses!

Generally good swim lessons here. Parking is rough, it’s REALLY expensive, they’re totally inflexible with refunds even if you call to hold your membership for the term the day the payment goes through, and you can’t use make up classes unless your child is actively enrolled despite that you’ve actually paid for the lessons already. There are also very few family hours, so you are in, out and on your way with few opportunities to enjoy swimming with your child in any lanes to reinforce the skills. I just don’t love being there and feel they lack in customer friendliness and service. We might have gone back over the years, but due to repeated inflexibility, wasted money and such, I will highly recommend Northern Arena to wealthy, type A parents whom live within 20 minutes of the pool. Everyone else, possibly save yourself the headache and settle for probably just as good swim lessons somewhere else?

Terrible communication with application process.nnI applied for a cafe position with Northern Arena and the interview itself went very well. I was introduced to Nic, one of the swimming instructors about joining for the voluntary swim teaching training. I was given forms for this and told I would be contacted to arrange a date to come in. Well a week after I've emailed for an update and still have heard nothing, I call to speak to someone for an update. I'm told there were a lot of applicants so it's in the process of being reviewed. Moments later I'm emailed to say both cafe and swimming instructor roles are filled. Fair enough but my problem here is myself being given false hope and no communication on your end. I was under the assumption I would be proceeding with the swimming instructor position at the least becuase of the forms and the promised arranged date. Very poor management, I hope your organisation can improve on this. It's not fair to applicants.

This was my first visit to Northern Arena.nFood can be bought onsite.nParking is a major head-ache & can get full.nThey have extended parking but this also fills up.nIts a bit of a walk if you don't find parking close by with the kids.nA place for the whole family.nWheelchair Friendly.nI don't find the front desk very approachable.nThey give you the feeling you bugging them when approaching.nn3 - STAR rating. Because parking is a major problemn*Photos attached of the Pools*.nDate: 10/20/2022

We had my daughter go for swimming lessons through the school she attends and the coach was shouting at the kids. My daughter was crying and upset and wanted to get out the water. She kept saying “the lady is angry”. After asking the coach to please speak gently she rudely said to me I can speak to her manager. Awful attitude from the coach and that’s the reason my kids will not do any swimming lessons at this swim school and for the same reason we removed her from lessons at this place years ago.

Directions to Northern Arena with public transportation

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