North Shore Hospital

I take my hat off to Caroline the receptionist who was working today Saturday 07/01 on front desk upon main entrance. Lovely service and welcoming and also very helpful. Thank you for keeping us calm and making it a smooth entrance. I also would like to applaud Jonie the RN at Surgical ADU on ground floor who was very attentive, communication was on point, friendly and made us feel at ease during our mothers stay at hospital. Thank you for your amazing work and heart for our people! And for always keeping us in the loop on what was happening or what was about to happen next.

Midwife Abbey Payne of the birthing unit is one of the nicest people I've ever met! Going in after a nasty fall while pregnant, she was able to ease my fears with her amazing personality and caring nature. She has an amazing sense of humor and her passion for what she does shows clearly through her work. She gave a lot of helpful advice and never made me feel like any question was a silly question. Being first time parents, my partner and I have no idea what to do but she was so patient and understanding and never made me feel like we were wasting her time. She really is a lovely person to have around when going through all the anxiety and nerves of pregnancy.

Ward 14 staff are great. The most friendly and caring nursing team of senior and junior staff. They work very hard to ensure my family member's medications and feed are given ontime. What stood out was one of the nurses knew more than the doctors in terms of checking a patient's clinical signs, she is clearly an experienced, assertive, and talented registered nurse that is a huge asset to the hospital.

Admitted 27/09/2022 at 11.33am for surgery. Came without eating breakfast. Last meal I had was dinner on 26/09/2022. First night they told me at 7.50pm that there would be no surgery so I had some food my wife bought me. It is now 9.20pm 28/09/2022 and still no surgery or food. So far in 48 hours I've had one meal. People in prisons are fed and treated better

Have had reason to take my dad into shore care a few times in the last few months and I am blown away by the level of care, professionalism and general air of excellence we have experienced. Feel so grateful they are our local. A massive thank you to the amazing staff at that north shore.

I was with my wife at the ED today. The staff are amazing and we were well taken care of. Dr Mike kept us informed all the way along. Nurses, reception, all of you are wonderful and we appreciate your care. Thanks David

Turned up for my 8am appointment today, after rushing around & getting up at 5am, Took day off Got here just before 7am to do the RAT test & nurses check. & then apparently im not booked in, someone had possibly removed my appointment, They had system issues day before that may have contributed to me getting removed I had spoken to nurse only 4 weeks prior to appointment so was definitely told it was booked in before heading here. What a waste of time.

just been discharged, had two nights in Surgical ED, staff, Dani, Laura, Tinish, Anju nurses so lovely and caring- wholesome! Tess ED Nurse and Dr Hayley again just awesome. 5 out of 5. Just really compassionate

If I could give 0 stars I would. This hospital has diagnosed my dad with dementia. For starters he hasn't shown any signs of it. We recently had covid in our household and noticed after he had it he was out of it etc. Anyways, they said it had been progressing for years and that he only has 20% of his brain functioning. If that was the case he would have completely forgotten us by now and lost alot of skills, which he hasn't. They are now trying to force him into a home.He doesn't want to go to one They said it was my mother's decision and she decided to bring him home. They won't allow this at all and are now saying we have no rights or say.

Very long wait, no empathy at all as I needed to ask constantly for pain relief, ice pack even asked for a bed to relieve some pain if only checked my medical history or gave would see my pain regime unfortunately the upgrade still didn't help especially as couldn't take my sevradol. Was in at 7pm and saw the doctor at 7am next day after an agonizing 12 hours. Was ignored over and over left with level 10 pain from my shoulder, chest muscles, back and leg. The nurse and staff said no one want to deal with the guy in 18. I ask try been there 12 hours with very little pain relief I asked and suggested if i could have hot water bottle or ice pack or a bed to rest my leg or a bath to soak in to relieve pain. Tried asking until 10 hours later so yeah got angry yelled and swore at them as was so ridiculous and nasty situation also should see my arm had massive bruises from their constant rough prodding of a needle in my arm. After pain relief and the nasty comment I left went to Auckland hospital explaining my predicament was seen given neds, ice pack and a bed as they saw my severe pain was high level even looked at my chart saw how long i was waiting at North shore hospital so was lucky all within an hour then within 2 hours saw a doctor was given pain meds checked my history and saw my ongoing pain history and health issues. Oh by the way was offered and given breakfast and lunch released Friday morning with an free taxi. What did Northshore offer very little or nothing at all not even some food, had keep asking for water as was dry mouth constantly since I had long covid early September.