McDonald's Westgate

Went through the drive through for my grand daughter to get large fries. Didn't check the bag and drove away and stopped down the road to give it to her. Looked at the carton and thought wow wheres the chips, no not in the bag just lucky to be medium size not large. Quality control needed here. Very disappointing and not what's advertised. Shocking and cold. Felt like left overs. Not representing their brand at all. You should do better and take more pride in what you do.

The coffee was filled with coffee grounds, Im not exaggerating. Was also boiling hot at the drivethrough. I got a mouthfull of coffee grounds and boiling hot coffee, I could not drink this and unfortunatly did not have time to go back to complain... Once I got home and strained the coffee, I could see just how much grounds were in the cup as you can see in the photo. Very disapointed and shocked at how it was so wrong.

Honestly one of the worst burgers I’ve had.nThe bun was burnt, the egg was dry and overcooked, and everything was falling apart. It felt like no care was taken when making this burgernVery poor quality for a takeaway breakfast. Won’t be returningnPhotos attached. This was purchased in the morning

Lowkey disappointing. Ubered a Big Mac from this branch and got a burger with no beef patties, just bread, cheese and lettuce. You gotta be braindead to forget the beef patties, it’s like the main part of the burger mate. Mind you the bag was sealed when I received my food, so I wouldn’t be able to tell prior to opening my food. Who are ya’ll hiring bruh. I get that I have to contact Uber but can you not just take accountability? Like who forgets to put 2 beef patties

Sunday 30/11/2025 @0930hrsnonly car in drive thru, a few other cars parked for eat in but not over crowded, not too big or extraordinary order, ordering was straight forward & ok, mistakenly pulled up to the 1st window didn't know I had to pull up to the 2nd window, was handed my coffee and asked to move to the 2nd window for the food which I did, waited nearly 10mins, when my order was ready the sliding server window opened, a young unfriendly female thrust the bag through the window then shut it, no apologies for the delay - thank you for your patience we are under-staffed/bit busy, pretty much here's your order now get lost, got home no bacon in the BACON & egg muffin and the rest of the order looked like it was rugby passed into the boxes, only decent things were the 3 hash browns, so disappointed with lackadaisical careless/lacking enthusiasm service & attitude, My family & I won't visit or waste our money on McDonalds, if you can't find people with a genuinely nice attitude then train what you currently have as 'staff' to at least put on a bit of facade to show you do understand professionalism and customer service. Absolute Poor Service and a rip off - no bacon in the bacon & egg muffin! Yes, I would like to hear back from you but I won't be holding my breath - If I could give a no star rating I would

Directions to McDonald's Westgate with public transportation

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