McDonald's Quay Street

Waited over 20 minutes for two coffees and felt the drive through and deliveries took priority.nOrdered extra hot coffees but got warm.nStaff were friendly and did apologise for the delay.nInternet didn’t work.

06-07-2025 @9.00 pmnI went into the restaurant and placed an order for one Hot chocolate, kiosk didn’t issue the receipt due to internal error. Waited for 10 minutes and asked twice, the attitude of the crew trainer was very bad. After paying money, after waiting for 10 minutes, I went away without the item I paid for.nnMcDonald’s standard and service has gone down.nnThe toilets were locked out for customers use, both downstairs and upstairs.nnThe current franchise owner is not customer focused.nnBest regardsnIlango

One the best and cleanest McDonald’s I’ve been too. In my opinion, I think the food is much more tastier and fresh in this McDonald’s than the other branches. :

I had a very disappointing experience on the morning. I ordered two combos that included McMuffins, hash browns, and coffees. While the food was served, the coffees were missing.nnI went to the counter and asked multiple times, and each time I was told “it’s being made.” However, I noticed that customers who ordered after me had already received their coffees. I had to stand at the front for quite a while before anyone actually paid attention and finally made the coffees.nnThis level of service is unacceptable. The staff were unresponsive and didn’t seem to care. It really ruined the whole experience for me. I hope management takes this seriously and improves both communication and customer service.

Quick service. The maccas app has good deals. This store has great space with 2 floors and a friendly staff.nThe ice cream serves are better than other stores, bigger ice cream cones and more fillings on McFlurry. Time and time again I noticed that.nThe only downside is the bathroom. It needs a deeper cleaning or even a revamp to get it on shape.nUpdate: The bathroom requires code now, remember to ask when ordering.

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