Domino's Pizza Mount Eden

Edit:nIn terms of management side, they actually have been taking the feedbacks seriously and trying to sort things out. Really appreciated. The owner of the store contacted and took the information about the incident and taken the action. Hopefully the service turns out to be better now.nBut once again, thanks for considering the incident seriously.nnInitial Impression :nVery rude staff or so called himself as owner.nDoesn’t know how to talk to customers.nIf you don’t like to wait 5 minutes then don’t just take the order at closing time or don’t take the night shift.nnOr get another job instead.nnFYI: Two more order in process I could see on the screennnstill staff wanted to lecture about picking it up on time for being 5 minutes late and kept saying “I also want to go home”nnSuch a rude behaviour I’ve encountered for the first time in at least last 10 years here.nnWorth the 10 extra minutes drive to Sandringham store or any different Pizza places such as Pizza Hut rather than this so called rude staff or owner lecturing about the 5minutes.nnIf you’re the owner, you should talk to the customers with respect rather than being rude as soon as someone enters. Something could’ve been said politely. But nah….

Was on the way to dine-in and checking the reviews , so kept low expectation at first.nBut being a foodie, I just loved the fresh Butter Chicken-Large Pizza.nAfter-all Domino’s wont let me down

I am writing to formally complain about a very disappointing experience at your store.nnThe pizza I received was of extremely poor quality and did not meet even basic standards. When I raised this concern, the staff responded by saying they make pizzas strictly according to specific gram measurements. However, it was clear that these standards were not being followed. This explanation felt like a poor excuse to justify their mistake rather than a genuine response.nnWhat made the situation worse was that the employee involved was aggressive and refused to acknowledge or accept the mistake. Instead of addressing the issue professionally, their attitude escalated the situation and reflected extremely poor customer service.nnAs a customer, I expect accountability, respectful behaviour, and reasonable service standards. Unfortunately, this experience fell far below expectations.nnI hope this feedback is taken seriously and appropriate action is taken to improve both food quality and customer service.I will never come to this store.

Very disappointing customer service at Domino's Pizza Mt Eden on 10 July at around 5:30 pm.nnThe staff appeared to have little interest in assisting customers. Questions were ignored, and even when customers rang the service bell, there was no response. A lady standing near the cashier seemed unwilling to help and had an unwelcoming attitude. Instead, a young staff member came all the way from the back of the store to assist customers while the lady remained at the counter without offering any help.nnThe young staff member should be commended for his willingness to help, but the overall customer service was poor and needs significant improvement.

The last few orders have been a fail. When we ordered prawn pizza last weekend and got chicken and mushroom! Sadly I don't eat meat so that went in the bin. We got 2 vouchers so thought to use it last night 13 April and ordered 2 x garlic prawn pizza's- one thin base and one classic crust.nnBoth pizza's arrive thin base!! Then one of the pizza's has chorizo pieces and mince meat and bacon bits on it along with the prawns which I DID NOT ORDER! Again my husband had to eat my pizza I don't eat MEAT!!nnAnd all I get is a generic message and another voucher which I don't care about! Never using Mt Eden Domino's again!

Directions to Domino's Pizza Mount Eden with public transportation

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