KFC Henderson

Janelle’s team always gave me the best service. My orders are always on point fresh, tasty, not oily, and most of all complete! Whenever i visit their store i always wish they are the ones that on duty, no one in this store has given me the best service i could get. Unlike the other stores and managers they always leave their fellow staffs on a busy time giving the other customers a long time to wait for their orders. Nonetheless i would recommend this store always as it never fails to make me satisfied.

Very dissatisfied customer here!!! Ordered inside the store tonight as the queue in the drive through was long which i now regret as the person who was in the counter was very rude! I ordered sharing bucket and asked for hot & spicy and he answered me rudely by saying and I quote “ there is no more hot & spicy anywhere in new zealand”, he could've atleast just answered me back nicely and said that they have now stopped with hot & spicy easy as that!!! This staff clearly needs more training on how to talk to customers! and he didnt even give me the receipt i had to tae it myself from the receipt dispenser?! He probably want me to guess what my order number is!!!??? I understand it was pretty busy in the store but staff must learn how to handle stressing times!!! And note the store needs to update their store menu as its still listed that you can swap out hot & spicy!!!! Very disappointed as ive been going to this kfc since forever!!!! Not a happy west Aucklander customer here!!!

Wait time drive thru 21 mins. Chicken looks so sad……

Swung through the drive thru last Saturday around 8PM. They were completely backed up, but as I approached the window, the manager extended a profound apology for the wait and lifted my mood. A few kind words and intent to deliver a great customer experience really goes a long way!

Hardly any potato in the gravy. Lumpy gravy not mixed when making it. Chicken was nice and hot. But fatty soggy and out of 12 pieces most were small and no seasoning on it. Batter should not be doughy. Cook needs retraining.

Directions to KFC Henderson with public transportation

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