Jason Y. Ng, BDS, Dentist - Leading Physicians of the World

I first brought my sister in nearly 2 months ago to get some new retainers made. She had the moulds done and then a week later, we picked them up in a plastic bag - a case wasn't even provided despite the retainers costing $400. Unfortunately, the bottom ones didn't fit. We then had to go back. The dentist and her assistants tried to use hot water to remould them. They still didn't fit. They then took moulds again. They weren't happy with them, and so they took them again. We were then told they would be ready for pick up first thing the week after. By the end of that next week, I still hadn't heard from them, and so I called them. I was told that the staff member responsible for making the retainers had COVID which is absolutely fine - but it wasn't communicated. Miraculously, a couple of hours later, we received another call saying they wanted us to come back in as the moulds they took weren't right. More time off work for me, and more time off school for my sister. We went back, and had moulds taken again for the fourth time. At this point I requested a discount, which was granted - but with no apology or acknowledgement of how awful the experience had been. The next week we picked up the new retainer again, in a plastic bag. Not only did they not fit, but they were even a worse fit than the first ones. At this point, we had invested so much time, energy, and petrol into the whole ordeal that I called and asked for a full refund. Later that week, it was granted - but still with no apology or acknowledgement. I called to speak to the clinic manager personally and explained the situation - to which he defended himself, overtly invalidated our experience, and claimed ignorance. Wouldn't recommend this place to anyone.

Cannot recommend TDC enough! Had to get all four wisdom teeth removed by Dr Luke, and I was so nervous… but the procedure was over in the blink of an eye to me, I had no embarrassing moments coming off of the medication just very sleepy!, the swelling went down within a day, range of motion followed soon after, and pain was nothing a little ibuprofen couldn’t fix! So grateful to Dr Luke and the team, I can’t believe how good my wisdom tooth extraction was compared to all the horror stories out there!

I can't praise this team enough. I am terrified to go to a dentist and knowing I had to have one of my maulers removed is my worst nightmare. Luke and the team made me feel at ease from the get go. Once in the chair Luke was so gentle and competent I didn't even feel the needle go in. After numbing took effect it was a matter of maybe two minutes and it was out and done with no pain at all. Even afterwards. I was so grateful to Luke and the team. So professional, warm and welcoming. if anyone was to have a fear of a Dentist, go see Luke and you'd have one less fear. For the first time, I don't worry about seeing a dentist anymore. Thanks a million Guys and Girls.

Highly recommend Titirangi Dental. Luke Simpson in particular has been my dentist over the last 5 years, during which time I have needed a number of complex procedures. His professional and friendly approach has always made me feel confident and relaxed when visiting.

I'm a student who was assigned a last minute shift at work when someone couldn't make it, and I had to cancel my appointment. They charged me $73 as a cancellation fee. Update - they just called me and told me they'd be willing to waive the fee IF I removed the review. Unbelievable.

I was billed $440 that I already paid 13 months ago. The receptionist over the phone was very adamant that I hadn't paid and that I was in the wrong, after telling them I think that there's a mistake. She defended on the fact that they were very particular and careful when it came to billing. When I asked why they are now charging me 13 months after the appointment, they said that they had no general practitioner running the place for the last year and were trying to balance the books. When I found the proof in my bank statements that I had indeed paid, I sent them an email and.... THEY DIDNT EVEN APOLOGISE. Professionalism. This place has gone downhill since Jason Ng left.

I won't go anywhere else. I love this dental clinic who says that about going to the dentist??. Dr Elvira is the most down to earth dentist I've ever had the pleasure of meeting. I just want her to keep fixing any issues with my teeth because I can't fathom the thought of going to another dentist no exaggeration. The care and time she puts into making me feel comfortable is really appreciated and from other reviews I can see there are many other happy clients. She fixed a front tooth of mine amongst other work done caused by excessive grinding and made it look amazing, so much so that I can't stop smiling now. Just a real confidence-boosting investment one can make for themselves. My first phone call was handled by Dana, who is just awesome by the way - from being really hospitable to making you feel really comfortable to being great with kids! Always smiling and ready to greet you and my children adore her. I really love the decor as well, surrounded by the trees just adds to the peaceful atmosphere. The majestic lion statue is a great source of entertainment for children who are immediately much to the parent's satisfaction attracted to it and spend a bit of time in awe of it. This is a great distraction for children who may be afraid of dentists or who may need to attend the clinic with their parents. What an excellent initiative, it seems you have thought of everything! I can't recommend this place highly enough, but you will not be disappointed. The employees, general atmosphere, and the lion have my children asking "when can we go back and see the lion?".

Wow.. what a wonderful experience! My dental exam was one of the best I’ve ever had, Dr Luke Simpson was super thorough, his chair side manner was outstanding. I felt comfortable and very well looked after. 10/10 for patient experience. Front Desk to Surgery. Highly recommend. Thank you Titirangi Dental

I cannot speak more highly about Titirangi Dental Centre. Dr Elvira is a kind, compassionate, highly skilled, caring dentist. As soon as you enter the clinic you receive a warm welcome. From the pleasant decor to cheerful efficient reception staff and the excellent treatment provided, the entire experience is excellent.

I am willing to travel all the way from East Auckland to get the incredible service offered at Titirangi Dental Centre. It seems that Nigel treats all of his patients as friends, each session our conversation picks up from where we left it last time - too bad I am unable to talk while he does his stellar work!

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