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Budget Car & Truck Rental Rotorua Airport

  1. Bay of Plenty
  2. Rotorua Car Rental Agency

Reviews, get directions and contact details for Budget Car & Truck Rental Rotorua Airport

Budget Car & Truck Rental Rotorua Airport
Address: Te Ngae Road, Rotorua Airport, Rotorua 3074, New Zealand
Phone: 07 345 9047
State: Bay of Plenty
City: Rotorua
Zip Code: 3074


Opening Hours

Monday: 8:30 AM – 7:30 PM
Tuesday: 8:30 AM – 7:30 PM
Wednesday: 8:30 AM – 7:30 PM
Thursday: 8:30 AM – 7:30 PM
Friday: 8:30 AM – 7:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 9:00 AM – 7:30 PM

Update Info
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Reviews
Was discriminated against when we tried to rent a car because of the way I look. At first we were told it was because other rentals had called them and complained. I knew that was a lie because i’ve only ever rented from one other place, and when we called him he told us there was nothing wrong with the van we had previously rented and he had. not flagged us. The lady then said “oh actually i’m allowed to refuse service” and when i asked why she said “i’m just not very comfortable renting a car to you” while looking me up and down with a look that i was not comfortable with at all. So first she blatantly lies to my face, and then she changes her words and makes me feel unwanted in my own country. When I first made my booking the day before, everything was fine, but as soon as i walk in they want to refuse me? I’m a Māori woman with braids and the service i received was appalling. For a company that seems to praise their appreciation for the Māori culture that Rotorua is surrounded by, I am very confused and angry about the way I was discriminated against, ESPECIALLY, during the hard time Māori are already facing.
Had a very horrible experience today. My family was treated as if they were criminals when wanting to rent a car. Never been discriminated against the way we were today.
Friendly staff, but what a horrible vehicle! MG 2.0 Turbo. Too much lag in the transmission. Turbo surge really unpredictable. Display options all over the place. Fingers crossed I never ever have to drive one of those again. Fingers crossed for a Toyota Corolla next time...basic but easy and predictable.
I think the chaps there are doing a decent job.nnDue to multiple cancelled flights, i had to extend my car rental. All were done swiftly without fuss.nnExcept for an incident where my car was wrongly issued to another person, and i had to wait 30 mins for him to drive it back, all else was good.nnServed by the dark skinned lady mostly. Lovely lady. Polite and helpful.
These guys are scammers - At the counter I was told I had a free upgrade to a zero excess on my insurance, just sign here ... no need to read the details. Turns out it wasn't free but cost more than the cost of the car to hire for a week. Poor customer service follow up also - refused to put me through to the rep who lied to me. Instead they hide behind emails and stock standard responses.
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