7-Eleven

Can't have a worse service like I got from here. Went to collect a parcel with my email notification and driver license, which followed exactly the instruction from the collect instruction from the email. The girl in store was talking with some one in the phone for a while when I was waiting. Then after I told her I was collecting a parcel, she took me to a QMS machine and get me to enter the consignment number. Never heard about that when I collect my parcel in Post and other Newsagency. Alright, let's have a try. However, there is no such a 'consignment number' thing in the email notification. I've tried with order number and reference number but both didn't work. I then talked to the girl and described how the parcel look like, and asked her if she can help to have a look in the parcel area. Should be very easy to do that and maybe we can get a consignment number from there. I got the email notification and driver license as support for the parcel. Anyway, the girl refused to help with a very very bad attitude and saying I need to call the delivery company to sort the issue, and it was 9:30pm... Heavy cold rain outside. Very frustrating experience with this store and staff. Why collecting a parcel becomes that hard? Bad customer service and rude staff.
1 7 years ago (06-10-2017)

Great service. Staff there is really nice...
5 8 years ago (22-03-2017)