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Yes Optus The Pines

  1. Doncaster East
  2. Doncaster East Car Stereo Store

Reviews, get directions and contact details for Yes Optus The Pines

Yes Optus The Pines
Address: The Pines, 63/181 Reynolds Rd, Doncaster East VIC 3109, Australia
Phone: (03) 9842 4355
State: Victoria
City: Doncaster East
Zip Code: 3109


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 11:00 AM – 4:00 PM

Update Info

related searches: optus doncaster, optus store
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Reviews
After a terrible customer service experience at a nearby Optus store, which resulted in me submitting an official complaint, I travelled to The Pines and was assisted by Kenny the store manager. He listened to my experience of atrocious behavior and attitude from the Eastland store manager and assured me he would rectify whatever needed to be done. Kenny's 'can-do' attitude, and genuine desire to assist, was greatly appreciated. Within two visits he demonstrated wonderful empathy and knowledge and proved what an asset he is to the organisation. Thanks again Kenny... A1 service.
Instore staff are good at their jobs. online/phone help TRASH! 2 hours on the phone 6 people later no issue fixed. Doing work on a 4g tower and I have 4g internet, speed died can't use it . Didn't give me a heads up that the I wold drop to 1.4 down 1.3 up off peek speeds. One hour to cancel a service with them. The only thing I would recommend is that you stay away.
Just waited for 30 mins to ask about a availability of a device. No one to attend to customer or notify them about the wait time. When you are attended that’s fine.
The service at this store has gone downhill since Will left. Was very disappointed when the price on offer for the phone kept changing and was more expensive than the Optus online price. Be careful shopping here
Communication is important when your signing up for a 3 year phone plan. It was a little hard to find good communication at this store. It's been great in the past with a manager, Will, but new staff haven't lived up to him. It's fair to say, I miss Will
Customer service is bad rude and dishonest previous owners was much better and honest
Far too expensive for my needs. Would not give me a refund to go to a sim only plan.
Cassie is friendly to fixed all my account problems. She is a Professional Consultant. I would like to say thank you very much, Cassie. Kevin Hu
Will and his team are amazing. Extremely helpful and professional. Always smiling and going over and beyond to help out their customers. Keep up the good work guys
I try and avoid in-store with Optus. It's very slow and you seem to spend 99% of your time watching someone type on a computer. Their customer service has always been very poor not just here. But after 30+ years there gas been no change.
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