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'yes' Optus Melbourne Central

  1. Melbourne
  2. Melbourne Mobile Phones

Reviews, get directions and contact details for 'yes' Optus Melbourne Central

'yes' Optus Melbourne Central
Address: Shop 141, Melbourne Central Shopping Centre La Trobe St , Melbourne 3000, VIC, AU
Phone: (03) 9090 5600
State: VIC
City: Melbourne
Zip Code: 3000


Opening Hours

Monday: 10:00-18:00
Tuesday: 10:00-18:00
Wednesday: 10:00-18:00
Thursday: 10:00-18:00
Friday: 10:00-21:00
Saturday: 10:00-18:00
Sunday: 10:00-17:00

Update Info

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Reviews
Spend around 1 and half hour in the store discussing to get a phone for monthly instalments but after whole hours spent their they refused to give the phone and other accessories. This is because they don't have proper information and they frustrate their customers. Really disappointing regards the service of melbourne central optus outlet.
Amazing customer service experience! I went there after I had lost my phone and the staff there, Cania and Nathan, both helped me to find out the most suitable plan for me. I had a most pleasant interaction and service as well as a thorough answer to every question I had! If need be I would happily visit the same store. Keep up the good work!!!
I needed to fix my e-sim issues on my new iPhone and one of the staff members, Amy, spent a good amount of time thoroughly going through and rebooting the problems. I appreciated the overall positive customer service from her and the team.
The WORST experience I've ever had. I went into the store and asked to purchase on a 12 month contract. I also called ahead of time to have the phone set aside for me, which they did do. Once in store, they responded with; "Sorry we are holding onto the stock for people who want 24 month contracts." And refused to allow me to take the phone for anything less than that despite offering 12 month contracts usually. I left without signing up for a phone.
Worst experience.The executive at the front desk was attending to another customer and I believe he saw me sitting there.He walked away after that and came back only when another customer came in to the store.When he approached that customer,the security said that I was there first and even the other customer asked me to go ahead How the response of the executive was "it's ok" and continued talking to him. He came to me only when I walked out of the store."It's not ok" to insult the customers.
Not because of the customer service, but the low quality internet/wifi network of Optus that caused me to suffer for the last two years. Their 5G network and mobile network are useless, not stable and very bad connection, doesn’t value to price. Never choose Optus again.
They are always helpful at this Optus store. Just be sure you allow plenty of time, as they get very busy. You could end up waiting 45 minutes.
This is one of the most worst oh sorry i mean WONDERFUL AMAZING optus store. I’m doing my iphone 14 pre order in here, and they create a new account under my name. But this when plenty of problem occurred. When i want to confirm that i want to keep my old device i don’t want to do upgrade, one of their staff said that i have no pre order at all with optus. I even ask them to check it again i think i said it more than 5x and they insisted that i haven’t doing any pre order with them. Even tough a day after that i got text from optus stating that i can pick up the phone. Of course their staff just look at me with weird face because they’re the one that insisted that i haven’t doing any pre order And another problem again, because they create a new account, now i can’t access my new account, so i have no idea about the money that optus deducted from my bank account. I’ve tried to come again to Melbourne Central, but i even can’t speak to their staff regarding this, because man that work as “receptionist” just told me to wait and go home. Such a wonderful service from Optus in Melbourne Central Store.
I was planning to change my phone line and internet provider to Optus, after talking to the customer service representative and getting some information to convince myself to switch over to Optus for both NBN and Personal Sim Plan. Then the customer service representative saw other customers entering the shop, and IMMEDIATELY told me to “find more information on the internet”. Well, this experience is very unexpected. I decided to strict to my lousy provider as at least treat me better.
They cheated on us. The staff said the phone is totally free and we can change the prepaid plan at any time. But when we prepare to change the plan, the app showed the bill of the free phone.
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