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Telstra

  1. Melbourne
  2. Melbourne Mobile Phones

Reviews, get directions and contact details for Telstra

Telstra
"Visit a Telstra store to get advice for all your communication needs. You can book an appointment now, or secure a spot in the queue ahead of your visit, in the My Telstra App. Australia's best 5G is now covering 75% of Australians."
Address: 242 Exhibition St , Melbourne 3000, VIC, AU
Phone: 1800 726 905
State: VIC
City: Melbourne
Zip Code: 3000


Opening Hours

Monday: 08:30-17:30
Tuesday: 08:30-17:30
Wednesday: 08:30-17:30
Thursday: 08:30-17:30
Friday: 08:30-17:30

Update Info

related searches: telstra contact, telstra outages, telstra shop, telstra recharge, telstra internet, telstra nbn, telstra mobile, telstra products
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Reviews
I'm commenting on the Telstra booking system, which is not limited to this store only. I went to three Telstra stores, including this one, to change from my previous plan to Telstra. They asked me to book a 1-hour appointment for the job that took them only 10 minutes. They were not busy when I went to the store. They keep insisting that you need to book first. When you want to book, they are booked for at least next 7 days. If you have an urgent task, you need to wait for days for 10 minutes job to be done. Worth noting that other providers are doing this completely online. That's a sham for one of the biggest providers! Now I understand why "they are always booked".
SO helpful with problems when I tried to activate my SIM card today . Special thanks to a very patient and understanding Seth Ng, who spent over an hour, sorting out my previous stroppy SIM card. By the way, if his boss reads this, can you please double his salary!! Again, many thanks.
Useless store & poor customer service. Made an effort to come to the store to sign up for a mobile plan just to be sent back because it was 4:30pm on a Sunday and they had a few customers ahead of me. I knew exactly what I was after & already am a Telstra customer. Once a customer is inside the store, they should serve the customer. What a waste of time. Better to go with some other telco.
Went here today and just like the other half a dozen times we’ve been here, we got turned away and asked to book or come in at a certain day. All because we can’t update our new addrsss on the app and this is what we need help on. It only takes 5 minutes if at all, they already have their notebook with them! How bad is this service, to the staff Antony, you already were holding your notebook/iPad… 5 mins to update our address, been here 6 times! A reflection of your customer service to a loyal customer, imagine if this is not our telco.
Came in, got name and number taken and they said they'd call me back when they're ready. After 3 hours, I went back in as they didn't call back - they had the audacity to almost call me a liar because they had apparentlycalled. They didn't. No history on my phone for calls from them. Then advised what they said yes earlier on data transfer between phones is now a no. I also wanted a new plan but they didn't proceed with discussing this with me, so I gave up. Extremely poor service. Will go to a different store next time.
I went this morning to enquire about stopping my membership before leaving for overseas. I must say the guy who work in the reception is very rude and not well trained with customer service. I have been with Telstra for the last 2 years and I was intending to reconnect with Telestra when I come back after 5 months. Also can you train your staff to have eye contact with customers as he was busy with his tablet and not paying attention also one of the other workers interrupted him while he was attending to us he did not excuse himself he let us wait. But definitely what I have experienced this morning I’m having second thought to reconnect with Telstra. Regards, Mohamed
I came in with the intention to do a phone upgrade, waited 10 minutes for someone to assist while their service desk was unattended. Then I was told they can’t help me and to come back the next day because they were closing in 10 minutes. If they can’t help why not just close the door 30 minutes before. Not the kind of customer service I would expect from a telecom enterprise. Also to note this was on “Telstra Day.”
I've always had good service here up until a few weeks ago, went to pre order samsung s23 after waiting around the city for 3 hours for a appointment then another 30 minutes with customer service being told I can't pre order due to a simcard that was replaced 2 years ago I was told the issue would be fixed and they will call or email to come back and pre order....still waiting!
I bought a Nokia G11,3month ago ,my phone more than 5 times goes off itself and takes 3to 4 minutes comes back with each time 3 restarting ,then my phone lost the speaker,I went there to get fixed just because of some scratch in the screen,which screen was working perfectly they refused to do it,as a policy of the business they said even sending to Nokia to review cost me 199,which phone price was 230,it s dissatisfaction,and disappointed
Telstra's flagship store. Plenty of tech and accessories to play around with. Staff mostly knowledgeable and helpful, though the place suffers from the modern bane of too many proxy people greeting and directing you - so you end up speaking to like two people before you get to the third one that can actually help you. No appointment can mean a bit of a wait.
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