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Westgate Medical Centre

  1. Werribee
  2. Werribee South Doctor

Reviews, get directions and contact details for Westgate Medical Centre

Address: 259 Heaths Rd, Werribee VIC 3030, Australia
Phone: (03) 9748 4188
State: Victoria
City: Werribee
Zip Code: 3030


Opening Hours

Monday: 8:00 AM – 11:00 PM
Tuesday: 8:00 AM – 11:00 PM
Wednesday: 8:00 AM – 11:00 PM
Thursday: 8:00 AM – 11:00 PM
Friday: 8:00 AM – 11:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 9:00 AM – 8:00 PM

Update Info

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Reviews
Great doctors and receptionists, every single visit is a pleasant one as pleasant as visiting doctors can be anyway, hubby took little one for a visit today. The doctor was very nice, great approach to the little one and even offered a candy at the end of the visit. How nice is that . Thank you West Medical Centre Team
Honestly the worst practice I have been to. The receptionists are plain rude. You could spend hours on the phone being number 1 in the cue. Called on another phone at the same time and numbers were going down. How does this make sense? Once asked what took so long, they say with an attitude that they are busy. If you cannot talk to people nicely and hate your job, do not take it out on other people. I do praise Dr. Dina as he is the only one I will see. He’s very hard to make appointments to see, but a fantastic doctor! As for the other staff I cannot say the same. Disappointing.
Very poor service. Takes more than an hour even if you book the appointment. I am sorry but I don't understand the concept of booking an appointment if that doesn't even occur on that time. Do these Dr. Think that we have all the time in the world just wait for them to see us. Yes indeed that's why we come to see them but hey appreciate if time is time. Can't be bloody every time more than an hour wait. Specialy with children. They don't have that much patience.
I have spent... A while... Looking for a GP. I found a really lovely Doctors here. He is clearly very kind, and if he had the time and resources available, I do believe he would have helped me. The current system is not working nationally. I have been looking for a doctor to take me on for three years, and I have MCTD. All in all, he was one of many rejections, but the only one who treated me like a human being.
Always have to wait around an hour after my scheduled appointment time. On one occadion, waited in my car for 45 minutes after checking in, went inside to see how much longer and the receptionist abused me for being late. After explaining I had already checked in and having her confirm this, there was no apology.
Worst customer service I ever seen, booked appointment and came early to fill out registration as a new patient took me 15 minutes to finish while I know they could just send me a link to do it. Which they done when I left . after that they told me there were 3 patients before me what a joke so what's the point of appointment if people can jump the que receptionist said 2 came earlier than their appointments and one walk in . Today I've been in the phone for an hour do far and in the 1st on the que.. I feel sorry for the drs if they really care .. one star is over rated.
There's something special about this place. I have always felt accepted and my concerns taken seriously even if they were stupid. Absolutely every doctor that I have seen there have been so caring and compassionate.
Very poor service. Receptionist very rude. Waiting for 1.5 hours to answer the phone but nothing happen. I arrived to medical and i asked them IS YOUR PHONE WORKING OR NOT? She said its working but every day we received 3000 phone calls!! so we can’t answer all the calls!! Is here EMBASSY???Funny thing is when i called medical said YOU ARE NUMBER 5 IN THE QUEUE and still waiting for 1.5 hours.Another thing is during waiting time i watch then then didn’t answer any phone calls.This is not the way to run medical business. If you need to hire more staff do it for people’s convenience!! This is not a NON URGENT business. SOOO RIDICULOUS!!
They seem to have replaced the friendly staff on the front desk with rude , arrogant women who will have you leave in tears.. and when you complain it falls on deaf ears. Took me 4 complaints to my GP and the front desk about the horrible servixe and rudeness to be told after 6 years of being a client im not welcome back.. The doctors that have been round for years there are great 10/10 the new administration staff have run this business into the ground.. when this place has barely anyone return, the disgusting women on the front counter will be able to explain why.. gets a cert 1 in administration and everybody they speak too arent worthy of respect
Been coming here for a few years now. Doctors are great! BUT the receptionists are SO rude! They need to get rid of them and hire new ones I’m more than happy to work there all they are is miserable! Don’t like your job bloody leave! Also, PLEASE PLEASE fix your phones! In queue for 30mins and was caller no.2 and they hang up on me. Called back and waited 40 mins just to be on told that they can only do walk ins… DO SOMETHING ABOUT THIS AND YOULL GET MORE STARS. BLOODY WAKE UP WESTGATE! 1 star is only for the doctors otherwise this place is a 0
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