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Reviews, get directions and contact details for Werribee Mercy Hospital

Werribee Mercy Hospital

About

A general hospital providing surgical, medical, maternity and emergency services in the south west region of Melbourne.

Story

As part of Mercy Health, Werribee Mercy Hospital is a community hospital providing surgical, medical, maternity, newborn, renal dialysis, emergency, mental health, rehabilitation, aged and palliative care services in the south west region of Melbourne. The hospital also provides a range of home-based support services including Hospital in the Home, Midwifery in the Home and a Neonatal Transition Service. The Transition Care Program offers rehabilitation and supportive care for older people after a stay in hospital.


Werribee Mercy Hospital Terms of Use:

Our Facebook community is a great place for us to interact with our fans. We respect and encourage open conversation and your honest opinion about Werribee Mercy Hospital’s services and facilities Australia-wide; your opinion and feedback is invaluable to us in order for continual improvement of Werribee Mercy Hospital services. However please be mindful of a few common-sense house rules we have when commenting:
• Please don't post comments or material that could be considered defamatory, indecent, offensive, profane, unlawful or threatening – either to other users or to our company.
• Personal attacks, trolling and abuse (on authors, moderators, other users or any individual) won't be tolerated in any circumstance.
• We accept debate, dissent and criticism of our business but not persistent misrepresentation.
• Please don't post spam, links to third party websites or use our page to promote another commercial business.
• If you have feedback about a service you've received, please contact us at [email protected] so we can address your concerns privately and in more detail.

We reserve the right to remove any comments that do not abide by these rules and to block any repeat offenders. To the extent permitted by law, Mercy Health also excludes all liability in any way connected to your use of or access to this Facebook page.

Thanks for being a fan of the Werribee Mercy Hospital Facebook page.

Mission

Our vision is to build an enduring capacity and passion to serve those with special needs.

Our values are Compassion, Hospitality, Respect, Innovation, Stewardship and Teamwork.

Products

Privacy Statement


1. Committed to best practice privacy standards
Mercy Health is committed to protecting your personal information and letting you know the type of information we collect and how this information is used. We may modify or remove sections of this privacy statement at any time. We encourage you to review this privacy statement regularly so that you are updated on any changes.



2. Collecting information
When you visit this website, the personal information we collect is:
• What you tell us about yourself. We do not automatically gather information such as your name, phone number or email address. This information is only obtained if you supply it voluntarily, usually through contacting us via email, posting a comment via forms or registering in a secure section of the website.
• If you contact us we may keep a record of that correspondence and information that you provide by completing forms on the website
• Any personal information you provide is protected under the Privacy Act 1988 (Commonwealth), Information Privacy Act 2000 (Victoria) and the Health Records Act 2001 (Victoria). This means that at the point of collection you will be informed that your personal information is being collected, the purpose for which it is being collected and that you have a right to access the information.
• When you visit this website our web server automatically collects a limited amount of information essential for the operation and security of our website and any other sites that reside on the server. Some of this information (eg browser type) does not identify who you are. Other information such as your internet domain name or internet protocol (IP) address may identify you depending, in large part, on the naming standards followed by your internet service provider. You may wish to ask them about their policies and practices in this regard.
• Passwords where required for accessing secure sections of the website



3. Our use and disclosure of your personal information
Mercy Health will not use or disclose any information about you without your consent unless legally required to do so.

We will take all reasonable steps to:
• Keep information we hold about you secure, accurate and up to date
• Ensure that our employees respect the confidentiality of any personal information held by us
• Ensure electronic mail addresses will not be added to a mailing list unless by consent



4. Our use of cookies
Cookies are data sent between a web browser and the server it is accessing. Cookies are used on this site to measure and analyse usage of our site. Cookies do not identify people and do not collect personal information. We do not and will not match any data with any personal information collected on our site. If you do not want information collected through the use of cookies, you can elect to deny or allow cookies via the standard functionality in your browser.


5. Links to other sites
This site contains links to other external sites. Mercy Health is not responsible for the privacy practices or the content of such websites. We encourage you to examine each site's privacy policy and make you own decisions regarding the accuracy, reliability and correctness of material and information found.



6. For more information
For more information about our policies or about our website in general please email [email protected] or phone 1300 988 450.


Address: 300-310 Princes Hwy, Werribee VIC 3030, Australia
Phone: (03) 8754 3000
State: Victoria
Zip Code: 3030


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
I was unexpectedly admitted to Werribee Mercy on 11 February 2018, and from the time in emergency, to short stay to Ward D3 which I found all staff to be committed to their roles as a health professional, caring about patient care, and achieving positive outcomes for patients. This review is regarding the infusing, doctors, cleaning and meal staff. What would I like to happen is for Staff to be advised and acknowledged of this positive feedback as we know sometimes positive feedback is overlooked as organisations are trying to address negative feedback to address concerns a community member has. in this acknowledgment I would like for staff to be commended for their dedication to service and patient care acknowledged. I know as a professional sometimes it’s hard to seperate private life from work and your staff seem to leave all their problems at the door when they enter and collect them when they leave. You can’t say people do not have problems as everyone in society has something troubling them.. Keep up the great work Werribee Mercy.
7 years ago (14-02-2018)
Both our children have been delivered here and we have had an excellent experience with the maternity ward and neonatal care unit both times. I was a little shocked to see how many one star reviews there are on here, as this does not match with my experience of this hospital at all. But looking closer it seems most of the bad reviews are due to disgruntled patients who have had to wait a long to be seen by the emergency department. I can’t speak for this, but almost everyone I know who’s had to come here for childbirth has had an exceptional experience.
8 years ago (11-12-2017)
Overall experience in good. Friendly service. But it us unfair to charge parking for people who doesnt have medicare cos, we pay a huge amount for appointments. Parking facility should be provided for patients who pay from their pocket.
8 years ago (04-12-2017)
Worst and third class staff.. Every single person should be fired from this emergency department. Their snack breaks should be strictly monitored. Honestly these guys are just having jolly good time without serving people in need. Worst emergency department ever. Don't go here pleases.
7 years ago (29-01-2018)
I lost our baby on Wednesday and was referred to the Werribee hospital for further tests and observation. From the first contact in emergency to the follow up appointment today I felt nothing but care and empathy from every single staff member that crossed my path in this horrible journey to losing our baby. Even the sonographer and imaging reception were amazing the morning after our loss, with the exception of the lady who took my blood tests this morning who was the only one who made me feel horrible, each and every staff member from all areas including Epac were truly amazing and I thank you all very much. I now know that when I am ready to have a baby I will be in great hands at this hospital.
8 years ago (12-01-2018)
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