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Reviews, get directions and contact details for Werribee Mercy Hospital

Werribee Mercy Hospital

About

A general hospital providing surgical, medical, maternity and emergency services in the south west region of Melbourne.

Story

As part of Mercy Health, Werribee Mercy Hospital is a community hospital providing surgical, medical, maternity, newborn, renal dialysis, emergency, mental health, rehabilitation, aged and palliative care services in the south west region of Melbourne. The hospital also provides a range of home-based support services including Hospital in the Home, Midwifery in the Home and a Neonatal Transition Service. The Transition Care Program offers rehabilitation and supportive care for older people after a stay in hospital.


Werribee Mercy Hospital Terms of Use:

Our Facebook community is a great place for us to interact with our fans. We respect and encourage open conversation and your honest opinion about Werribee Mercy Hospital’s services and facilities Australia-wide; your opinion and feedback is invaluable to us in order for continual improvement of Werribee Mercy Hospital services. However please be mindful of a few common-sense house rules we have when commenting:
• Please don't post comments or material that could be considered defamatory, indecent, offensive, profane, unlawful or threatening – either to other users or to our company.
• Personal attacks, trolling and abuse (on authors, moderators, other users or any individual) won't be tolerated in any circumstance.
• We accept debate, dissent and criticism of our business but not persistent misrepresentation.
• Please don't post spam, links to third party websites or use our page to promote another commercial business.
• If you have feedback about a service you've received, please contact us at [email protected] so we can address your concerns privately and in more detail.

We reserve the right to remove any comments that do not abide by these rules and to block any repeat offenders. To the extent permitted by law, Mercy Health also excludes all liability in any way connected to your use of or access to this Facebook page.

Thanks for being a fan of the Werribee Mercy Hospital Facebook page.

Mission

Our vision is to build an enduring capacity and passion to serve those with special needs.

Our values are Compassion, Hospitality, Respect, Innovation, Stewardship and Teamwork.

Products

Privacy Statement


1. Committed to best practice privacy standards
Mercy Health is committed to protecting your personal information and letting you know the type of information we collect and how this information is used. We may modify or remove sections of this privacy statement at any time. We encourage you to review this privacy statement regularly so that you are updated on any changes.



2. Collecting information
When you visit this website, the personal information we collect is:
• What you tell us about yourself. We do not automatically gather information such as your name, phone number or email address. This information is only obtained if you supply it voluntarily, usually through contacting us via email, posting a comment via forms or registering in a secure section of the website.
• If you contact us we may keep a record of that correspondence and information that you provide by completing forms on the website
• Any personal information you provide is protected under the Privacy Act 1988 (Commonwealth), Information Privacy Act 2000 (Victoria) and the Health Records Act 2001 (Victoria). This means that at the point of collection you will be informed that your personal information is being collected, the purpose for which it is being collected and that you have a right to access the information.
• When you visit this website our web server automatically collects a limited amount of information essential for the operation and security of our website and any other sites that reside on the server. Some of this information (eg browser type) does not identify who you are. Other information such as your internet domain name or internet protocol (IP) address may identify you depending, in large part, on the naming standards followed by your internet service provider. You may wish to ask them about their policies and practices in this regard.
• Passwords where required for accessing secure sections of the website



3. Our use and disclosure of your personal information
Mercy Health will not use or disclose any information about you without your consent unless legally required to do so.

We will take all reasonable steps to:
• Keep information we hold about you secure, accurate and up to date
• Ensure that our employees respect the confidentiality of any personal information held by us
• Ensure electronic mail addresses will not be added to a mailing list unless by consent



4. Our use of cookies
Cookies are data sent between a web browser and the server it is accessing. Cookies are used on this site to measure and analyse usage of our site. Cookies do not identify people and do not collect personal information. We do not and will not match any data with any personal information collected on our site. If you do not want information collected through the use of cookies, you can elect to deny or allow cookies via the standard functionality in your browser.


5. Links to other sites
This site contains links to other external sites. Mercy Health is not responsible for the privacy practices or the content of such websites. We encourage you to examine each site's privacy policy and make you own decisions regarding the accuracy, reliability and correctness of material and information found.



6. For more information
For more information about our policies or about our website in general please email [email protected] or phone 1300 988 450.


Address: 300-310 Princes Hwy, Werribee VIC 3030, Australia
Phone: (03) 8754 3000
State: Victoria
Zip Code: 3030


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
I can't thank the hard-working staff enough! From ED, to short stay, to Ward C3. Every single staff member was polite, friendly, competent and just lovely nMy experience does not relate to poor Reviews left on here at all. From Doctors, Nurses, Reception, Radiologists, Pathologists and Ward Staff you were all exceptional and deserve better recognition for the work you do every day, often under trying and busy conditions.nI've been a patient at all the top Sydney Hospitals and the Staff at Werribee Mercy outshone them in every single way with compassion and professionalism. nYou are appreciated!
I went to A&E & it was very busy. I waited 9 hours in a wheelchair with a herniated disc. All the staff & patients were doing their best. Dr Ryan was EXTREMELY helpful, caring & professional. Thanks to all for making a bad situation turn out so well. Your work & dedication is very much appreciated!!!
Just came out of Werribee mercy maternity hospital and the experience was very warm and awesome. Not a single point to say which is off. A hospital full of kind hearted loving , patient professionals. What a terrific place to start your life and have a child. God bless all the staff here
Went in being told by my GP I could potentially go septic from complications from a laproscopy surgery, in which pockets of fluid beneath my incisions had become infected and caused extreme pain. I went into triage emergency expecting a wait time. I was in there for a total of 10 hours, during which I was accused of having an STD and quizzed on how many sexual partners I had, and had my blood taken twice, 2 hours between both as the first round of blood has been lost. There were people much worse than me that were there before and after I was. Very dissatisfied with my experience. I had a cannula stuck in my arm the whole time throughout, and it wasn't needed past my CT scan, 4 hours before my check out. I asked multiple times for the doctor reading my results to take it out and he redirected me to the reception staff as I left. Extremely poor, better off making the drive up to Geelong to Barwon Health.
Upon arrival, I experienced a concerning lack of care and attention from the staff. Most notably, there was no proper admission process carried out. The nurse who attended to me did not provide any paperwork or explanation of procedures, which left me confused and uncertain about the next steps in my care.nnAs a patient, I expected to be treated with professionalism and courtesy, but instead, I felt neglected and disregarded during a time of need. This not only added to my distress but also raised concerns about the hospital’s adherence to standard procedures and patient rights
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