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Reviews, get directions and contact details for Werribee Mercy Hospital

Werribee Mercy Hospital

About

A general hospital providing surgical, medical, maternity and emergency services in the south west region of Melbourne.

Story

As part of Mercy Health, Werribee Mercy Hospital is a community hospital providing surgical, medical, maternity, newborn, renal dialysis, emergency, mental health, rehabilitation, aged and palliative care services in the south west region of Melbourne. The hospital also provides a range of home-based support services including Hospital in the Home, Midwifery in the Home and a Neonatal Transition Service. The Transition Care Program offers rehabilitation and supportive care for older people after a stay in hospital.


Werribee Mercy Hospital Terms of Use:

Our Facebook community is a great place for us to interact with our fans. We respect and encourage open conversation and your honest opinion about Werribee Mercy Hospital’s services and facilities Australia-wide; your opinion and feedback is invaluable to us in order for continual improvement of Werribee Mercy Hospital services. However please be mindful of a few common-sense house rules we have when commenting:
• Please don't post comments or material that could be considered defamatory, indecent, offensive, profane, unlawful or threatening – either to other users or to our company.
• Personal attacks, trolling and abuse (on authors, moderators, other users or any individual) won't be tolerated in any circumstance.
• We accept debate, dissent and criticism of our business but not persistent misrepresentation.
• Please don't post spam, links to third party websites or use our page to promote another commercial business.
• If you have feedback about a service you've received, please contact us at [email protected] so we can address your concerns privately and in more detail.

We reserve the right to remove any comments that do not abide by these rules and to block any repeat offenders. To the extent permitted by law, Mercy Health also excludes all liability in any way connected to your use of or access to this Facebook page.

Thanks for being a fan of the Werribee Mercy Hospital Facebook page.

Mission

Our vision is to build an enduring capacity and passion to serve those with special needs.

Our values are Compassion, Hospitality, Respect, Innovation, Stewardship and Teamwork.

Products

Privacy Statement


1. Committed to best practice privacy standards
Mercy Health is committed to protecting your personal information and letting you know the type of information we collect and how this information is used. We may modify or remove sections of this privacy statement at any time. We encourage you to review this privacy statement regularly so that you are updated on any changes.



2. Collecting information
When you visit this website, the personal information we collect is:
• What you tell us about yourself. We do not automatically gather information such as your name, phone number or email address. This information is only obtained if you supply it voluntarily, usually through contacting us via email, posting a comment via forms or registering in a secure section of the website.
• If you contact us we may keep a record of that correspondence and information that you provide by completing forms on the website
• Any personal information you provide is protected under the Privacy Act 1988 (Commonwealth), Information Privacy Act 2000 (Victoria) and the Health Records Act 2001 (Victoria). This means that at the point of collection you will be informed that your personal information is being collected, the purpose for which it is being collected and that you have a right to access the information.
• When you visit this website our web server automatically collects a limited amount of information essential for the operation and security of our website and any other sites that reside on the server. Some of this information (eg browser type) does not identify who you are. Other information such as your internet domain name or internet protocol (IP) address may identify you depending, in large part, on the naming standards followed by your internet service provider. You may wish to ask them about their policies and practices in this regard.
• Passwords where required for accessing secure sections of the website



3. Our use and disclosure of your personal information
Mercy Health will not use or disclose any information about you without your consent unless legally required to do so.

We will take all reasonable steps to:
• Keep information we hold about you secure, accurate and up to date
• Ensure that our employees respect the confidentiality of any personal information held by us
• Ensure electronic mail addresses will not be added to a mailing list unless by consent



4. Our use of cookies
Cookies are data sent between a web browser and the server it is accessing. Cookies are used on this site to measure and analyse usage of our site. Cookies do not identify people and do not collect personal information. We do not and will not match any data with any personal information collected on our site. If you do not want information collected through the use of cookies, you can elect to deny or allow cookies via the standard functionality in your browser.


5. Links to other sites
This site contains links to other external sites. Mercy Health is not responsible for the privacy practices or the content of such websites. We encourage you to examine each site's privacy policy and make you own decisions regarding the accuracy, reliability and correctness of material and information found.



6. For more information
For more information about our policies or about our website in general please email [email protected] or phone 1300 988 450.


Address: 300-310 Princes Hwy, Werribee VIC 3030, Australia
Phone: (03) 8754 3000
State: Victoria
Zip Code: 3030


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
Been a UN worker for 15 years and in that time I have seen Hospitals in refugee camps that treated patients lot quicker and with dignity, This hospital is Underfunded understaffed and with ageing facilities that put patients at risk . In my honest opinion if u have a life threatening conditions then YES take the risk to visit it but be ready to wait a life time for a doctor, if not Life threatening then Go to sunshine hospital. .. THE STAFF ARE GOOD AND NOT AT FAULT HERE it’s who ever running this place needs to be fired and never to hold a position of responsibility again
The worsest hospital ever and I believe they did not send an ambulance to my house. I was unwell and got a tumor behind my eye which I got an appointment on Friday to run more test by the eye specialist but still I even told them I was suicidal and they should be taking this serious wether you think your suicidal and feel this way it should be taken serious. I had so many problems with this hospital the lack of care and I also seen them mock patients in the past including mocking me while I’m in pain. I can imagine how they feel if they were the patients and we were the emergency workers then see how they feel if they were to wait for a long time. The workers having fun and laughing just a heads up the hospital is not a place to have fun and to laugh and mock people there are sick people in the hospital that should be treated with care. I hate selfish people because they only think about themselves and not others. So how about show some love compassion and I see plenty of staff inside but there are some that actually stand around and do nothing but when I woke up in the morning not one single paramedic came to my house and it was for over 10 hours that’s ridiculous also there are hospitals out there that are more understaff and they can get things done quicker than mercy hospital for now on I be going to Melbourne or Geelong hospital at least I get treated better at them hospitals at least they send me a ambulance in Geelong unlike Werribee.
I can't thank all the staff at the hospital enough for the treatment l received while l was a patient for the 3 days l was in here. From theatre to D3 orthopaedic ward, doctors, nurses, physios and the pharmacist, they couldn't do enough to assist me.nThen coming home l had Hospital at Home for 2 weeks and once again the nurses and physios who came to the house were wonderful and had me back up on my road to recovery.nI've heard so many negative remarks about the hospital but the only fault l could find was the food l think it's the same in most public hospitals.nSo once again thanks to you all for the great care you gave me.
First of all I want to say the nurses and doctors were doing an amazing job, however the hospital is severely lacking in the emergency department, it is due for an increase in staff to attend to the ever growing community. I myself only got admitted to a bed after 13 hours and saw multiple walk outs. Cosmetically improving the quality of the stay for those waiting to be seen would also be beneficial, seats are uncomfortable and food options for those waiting to be seen for hours are lacking unless venturing outside of the hospital. Usually being treated at peter mac and having worked at public hospitals i can say without a doubt that this hospital is not receiving the funding and support it should for the poor staff at emergency to do their jobs properly, instead it opens the staff up to receiving abuse and complaints which should never happen but when people are waiting 7+ hours it makes sense. Again a big thank you to our medical staff, but there needs to be more of them or atleast a way to be able to tell people on arrival an estimated wait time
I was in the hospital from 5:30PM - 10:30AM the next morning waiting for my wrist injury to be seen. The seats were so hard, its uncomfortably hellish. I sat there for 16 hours in total. Not even kidding There were so many sick patients. The hospital did not feel clean enough for me. the floors, seats, the toilets should be sanitized more with the amount of sick patients The air purifier was not even turned on. Waiting there felt torturous. The nurses were kind, but extremely overworking. I thought a local hospital 5 mins away would be good, but never again. I’d rather drive to Royal Melbourne Hospital and you should too.
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