Wallace Bishop

Even in this really hectic Christmas rush, it's awesome to receive great customer service. Was told a piece of jewellery would be put on hold for me. At the Chermside store, a smart young bloke named Connor went and got my item as he had put it away for me. Fantastic service. Have a very Merry Christmas. Thanks Connor.

After a so-so experience at North Lakes, I was thrilled at the great service I received at Chermside from self professed new hire Remick. Admittedly, Wallace Bishops returns policies are a lot more restrictive than a lot of other jewellery retailers you'll win A LOT more sales in gift giving season if people don't need to be afraid of being out of pocket when the gift is not liked by the recipient, but after Remicks amazing help I'll likely be coming back very soon in any case. EDIT: Came back, this time I was assisted by Erika. I can see why she is store manager - she was so helpful, more personable than staff at the other jewellers, and she made sure everything was solved for me. She is the sort of person who should be manager, and strongly recommend considering her for any higher roles if they come up. She's a credit to the industry and to your business.

Yesterday my husband and I walked pass by the shop at Chermside ,I saw a cute pearl necklace, I asked a lady manager with European accent, she said 500 something, and I just asked her if they have discount, she was so rude , and mean, treaded us like we never can afford this… my husband asked her if you have another pearl thing, she was like “south sea pearl even more expensive.” We said thank you and walked away, and the next day we went to Paspaley , got a pretty pearl she thought we never could afford. Poor customer service, and really low attitude as a person.

Poor customer service! Ordered a Tag Heuer watch on 1/9, paid 25% deposit and was promised that the new watch will arrive in store on 2/9 or latest 4/9. Called the store on 5/9, was told that the order was not even actioned and hence watch did not arrive in store. Called again on 6/9, the person on the phone could not even find the order, then was told " if the person yesterday said it will arrive, then it will arrive today." Not reassuring when she could not even find the order on the system.

Store manager taught us a lesson. If you walk into a jewellery shop make sure you’re wearing your Sunday finest with some drip. Was treated like we were wasting her time.

What an amazing team! Russell and Erica, beautiful people who went far and above to help me in finding what I needed. I appreciated the effort very much!

My friend recently visited Wallace Bishop and received amazing service from Amelia so I visited the store today and he was correct. I received the most excellent service from her today. She listened to what I was after and we found the perfect one. I too will highly recommend my friends to come shop at Chermside and I look forward to visiting the store again. Thank you again to Amelia and the team at Chermside. Ewan

I am writing this review to let you know about the fabulous customer service we received from Amelia and the staff at Wallace Bishop Chermside. On a recent trip from Bundaberg we called into your store to purchase a birthday gift for my friend’s daughter. We didn’t know what we wanted so Amelia took the time and walked us through various items after asking us various questions about who we were buying for. Her patience and helpfulness were outstanding and we felt like she had all the time in the world for us. We ended up purchasing a beautiful necklace as the gift and I myself purchased a watch and a bracelet which I hadn’t intended to purchase but after seeing what she showed us I couldn’t help myself. Amelia’s attention to customer service, product knowledge and understanding customers needs are an asset to the store and your company. We look forward to coming into your store again on our next visit to Brisbane.

We popped into to Wallace Bishop Chermside recently and the service we received from Amelia and her team was amazing. The personal service they provide goes over and above what you would hope to expect during a shopping experience. Amelia is extremely experience and knowledgable. She is absolutely delightful as well. We would definitely recommend Wallace Bishop Chermside to our family and friends. Thanks so much ladies and especially you Amelia : - From Andrew and Andrea

My wife had purchased me a new Longines watch that I had trouble setting up - it has a moon phase which I have not had before. The watch was purchased was interstate as the model as not available where we live. After being rudely turned away by another jewellery store in the centre that actually stocks Longines watches, including being told that they could not change links on a Tag Heuer watch, I went to Wallace Bishop. I have purchased a number of watches from this store previously. On this occasion I was served by Russell at the service and repairs counter who was very friendly and on the spot changed the link on the watch. I then mentioned the Longines watch and if he might be able to assist. Russell said that he couldn't see why not and had a look. He was very knowledgeable and was able to set up the watch. Russell and the staff at Wallace Bishop Chermside are very professional and a pleasure to deal with. If you want great customer service and speak to someone who knows what they are speaking about and actually want to and are happy to assist you, go here first!