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Vodafone Queen street

  1. Auckland
  2. Auckland Store

Reviews, get directions and contact details for Vodafone Queen street

Vodafone Queen street
Address: 128 Queen St, Auckland, 1010, New Zealand
Phone: 09-921 2980
State: Auckland
City: Auckland
Zip Code: 1010


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: 11:00 AM – 4:00 PM

Update Info

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Reviews
Travelling from North America my partner and I were looking for local phone plan options for 4-6 month stay. The staff member helping us forget his name now sadly was exceptionally helpful and kind, giving us insightful tips on the plans and pathways to get better deals. We expected to go with Spark, but after this visit and the options they had/he revealed to us it was absolutely a better deal for us.
My old phone was playing up so I popped into Vodafone Queen Street to get a new one and sign up on a plan urgently. I had limited time on my work lunch break but I was so stoked with the service that James provided me. He assured me it would be a quick process and got everything sorted for me so fast. He also took the time to explain all the important info while also being very friendly and keeping me entertained with some good yarns while he was processing everything. He also kept the other customers in line behind me informed on how long it would be before they would be served which they appreciated. I had been into the St Luke's store the day before and unfortunately didn't have a good experience as I waited 15mins for help before I left as no one even acknowledged me. So I was really blown away with the help I received from James at Queen St. Overall it was one of the best customer service experiences I've had!
I needed to get a temp solution for an internet connection while my store was being refitted . Staff was very helpful and gave me the best option for what I needed . Error in communication disconnecting the service when I no longer needed it resulted in charges . Connor McGrath sorted out the issue for me very quickly and effortlessly Thank you guys . You guys were great .
Just do not go with them. All their customer support is off shore; they will go round and round in circles. I had a data leak where they gave my personal details to another customer while saying I was dead. They sold me a service that didn't work at my location 4G internet, then sold me on Fibre, which took 6 months to install - after which they still charged me a $250 cancellation for the 4G after saying there would be none...and a full month of that service on top of Fibre after it was installed. Trying to talk to anyone is pointless, emails are unresponsive, calls take hours, and no one can help you, and the phone / web support is all offshore and say they are unable to help you.
I really dislike to write bad review but this one deserves it. this morning, my dad went to vodafone to reactivate his phone number although this number is lost after 12 months so he needs to buy a new prepay sim. Then, my dad asked help from the staff but this one takes advantage of him for not being fluent in English. My dad just needs to have a normal prepay plan under $20 100 mins call, 100 txt, and 250 mb because he doesn't have anyone to call except me or a few relatives or any heavy uses on his phone. However, the staff makes him paid $49 for a travel sim card just by telling him this is it works to get your sim work which is completely absurd. Staff are not genuine, stay aways from them and look for 2degree, spark or orcon which is more affordable and good following service.
giving two stars just because the lady was nice I waited long time for the qué as I bought a Samsung pro pen last April this year unfortunately the tip went inside the pen I decided to drive far to Albany to visit Samsung customer service and after waiting they said they won't be able to fix it and send it back to Vodafone where I purchased the lady was willing to help unfortunately the manager she's messaging that's not even in the store only says they can't do anything as it was purchased long ago not even a year a 199nzd pen! definitely not coming back to purchase anything here no after sales support
Waiting in the queue for a Millenia at Vodafone queen street. If you aren’t already a customer don’t become a new one because getting any support ever is a nightmare.
Nice welcome by staff they have been so helpful Briefed about the products like the way they try to sell the products.
I recently experienced a bad case of hacking from numerous people overseas. I went to my favorite Vodafone store in Queen st for help. A very helpful chap fixed my problem in no time. I have purchased phones from this store and have received wonderful service every time.
Excellent customer service & the manager of the store solved my problems & highly recommended
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